Bottleneckgallery Reviews

Good Products terrible customer service

Whilst their products are amazing their customer service is terrible I believe the three owners run the customer service side I ve never known a set people so arrogant and so unwilling to help when something is their fault especially Joseph He literally sends you a couple of words reply when you have a genuine enquiry or are missing a parcel It s a shame because they have the potential to be such an amazing company I don t believe in the customer is always right bull but their customer service side lacks massively

BottleNeck Gallery is the WORST

If I could give them zero I would They are THE WORST Not only am I still waiting for a CHRISTMAS purchase I made when I ask the status they send the snarkiest replies I ordered a print for a Christmas present in early December 2020 This is July 2021 AND I M STILL WAITING I think this is a very shady business and I will NEVER order from this outfit again

horrible company ran by incels that try

horrible company ran by incels that try and hold your money after canceling orders because they are poor scammers

Frustrating checkout experience and

Frustrating checkout experience and poor customer serviceI was recently trying to purchase an item from Bottleneck Gallery Unfortunately the item sold out while I was going through checkout This was incredibly frustrating especially since I saw the same item being resold on eBay at a much higher price shortly afterwards I tried to contact Bottleneck Gallery s customer service to express my concerns Unfortunately there was no way to speak to a live person and the only response I received via email was a generic apology Overall this experience was very disappointing Unprofessional Customer Service Banned AccountI recently attempted to purchase a limited-edition item from Bottleneck Gallery Unfortunately the item sold out during checkout which was frustrating While there s always room for improvement in online checkout systems my biggest disappointment was with Bottleneck Gallery s customer service Despite politely requesting to speak with a supervisor on four separate occasions to discuss this issue my request was denied Instead my account was inexplicably banned This lack of transparency and unwillingness to address my concerns left me feeling unheard and frustrated Unprofessional Customer Service Banned Account Now Threats Since posting my initial review a representative named Joe has contacted me and made threatening statements Hi Also if this is a threat we will escalate it to our local precinct This behavior is unacceptable Threatening customers is a serious offense This further reinforces my concerns about Bottleneck Gallery s lack of professionalism and customer care

They Take Your Money - Confirm Your Order and Then Cancel No Service

They continue to cancel orders that I wait for and manually put in every times I waste my time getting there early I use my Shop App to buy and now 5 straight orders they have taken my money sent me confirmation and then cancelled my order without cause or communication and they dont answer any customer service emails social media messages or anything It seems like they are a shady business I have tried to give them a shot multiple times and they continue to fail I dont know if anyone even works there

Terrible People at Bottleneck Gallery

Don t spend your money here the person who runs it Joe B is a bully Even the artists hate the place but it s a platform for their art to move so they do business anyway Stay away from this place they re bums

Preorders longer than 90 days absolutely no refunds or cancellations

This company is gaming the system They purposely release items over 90 days ahead of time so that payment protections cannot be utilized Extremely expensive items released over 90 days ahead of time giving themselves hefty interest free loans If they can t meet the delivery of that item you re out of luck because you no longer have any protection after 90 days typically

Best in the business

Best in the business Continue to be impressed with their service not to mention the high quality art