Brandymelvilleusa Reviews

i ordered 4 pair of sweat pants

i ordered 4 pair of sweat pants 2 of the lighter color ones were marked with red marker i could not get this company to help me they said i could not return items since i tried to get the red marks off in the wash bad customer service

Can it get any worse

Can it get any worse I m not sure what is going on at HQ but customer service is horrible This company has a fancy store front experience with a crappy back end I hope you pull it together so I don t have to advice my daughter to seek elsewhere for clothing

The customer service was terrible

The customer service was terrible Didn t return 2 emails nor texts back for a damaged piece of clothing I will not be wasting my time with them again or be shopping there Terrible customer service it defidently set an example for what I don t want to ever see again

Brandy Melville ruined CHRISTMAS

Unbelievable I have a similar story to the other reviews Ordered on 12 11 Website stated delivery by 12 24 If it hadn t said that I wouldn t have ordered Now they say it won t arrive for Christmas Both my daughters main Christmas presents Almost 500 spent and they ask if I want to cancel I can t even believe this moronic company Incapable of shipping an order in TWO WEEKS They are taking zero responsibility saying it wasn t guaranteed I mean the website said it would be delivered by 12 24 but I guess we didn t pinky swear What the hell Thanks for ruining Christmas Brandy EFFING MELVILLE

Super racist towards South Asian woman

Super racist towards South Asian woman of color and said I can never come back lol as if I want to made me pay 48 05 for their dumb clothes lol good luck talking to my lawyer fatehaxo

Customer since 2014 not anymore

Brandy Melville s clothing is cute and affordable but their company as a whole is not something I want to support I have ordered 20 packages within the last 3 years and delivery is slow every time I have received items that are apparently never worn with stains all over them I m seriously convinced their warehouse is dirty or their employees are wearing the clothing before sending it out I love their basics but sadly with recent information coming forward about the racism anti-semitism and abuse towards minors I will never give this company another dime Brandy Melville you should be ashamed of yourself I seriously suggest buying Brandy clothing secondhand from now on The CEO and higher-ups are disgusting people

Wont answer customer calls chats or email

Ordered December 10 2019 They created an UPS label but never delivered my items to UPS to be shipped So I have a tracking number that is useless They won t answer their phones chat or email Very unprofessional and cowardly Theyve had ample time to fulfill my order If they couldn t fulfill it I would have appreciated the option to shop elsewhere Very disrespectful to their paying customers

Brandy Melville customer service SUCKS

I hope more people can see this to save their the opportunity getting pissed off by BM Let s just put it like this Brandy Melville got the literal WORST CUSTOMER SERVICE in the whole wide world Being a BM customer will only make you feel disrespected and belittled Northing else So only morons would want to pay for this kind of shopping experiences over and over again Not me never again

Worst item of clothes I ever bought

Clothes John Galt sweatpants became discolored even before washing - don t buy if you plan on wearing the clothes outdoors Worst quality item I have ever bought Wish I could post a photo of the way the sweatpants looks after wearing it once