Brewin Reviews

Amazing service guidance and help from Ash Manning

Ash Manning has been excellent dealing with a very challenging issue with my pension He has explained things so I understood them Ash has been exceedingly patient when the company who held the policy did not respond His diligence and attention to detail found issues that had been missed by the policy holding company I can not praise him enough I already have a portfolio with Brewin Dolphin and have been more than satisfied with them but this pension caused challenges that one could not imagine but Ash pick his his way through with care attention to detail suggested resolutions and did not give up

Call answered promptly by Jodi and

Call answered promptly by Jodi and request actioned so quickly and helpfully very happy

Excellent and personal service

I called got through to Kelly right away she sorted my problem done Excellent friendly service A competent person to speak to

I had a very helpful gentleman this

I had a very helpful gentleman this morning deal with my log in to my portfolio having been asked to do a 2 step verification process I didn t catch his name but he was very polite and extremely patient The service was excellent apart from having to wait 15 minutes to have an operator deal with my query

Having had major problems over the past

Having had major problems over the past two weeks with the new verification system Craig was the only one that has actually sorted it Many thanks As for the system not very good

Excellent customer service second to none

I rarely use this site and had therefore forgotten the part I needed to access and process required Chloe who answered my call to the helpline couldn t have been more reassuring and enabling - very clear and very calming I m super-grateful to her as I find these things very stressful now in my later years I couldn t recommend the service I received highly enough

Meeting on line This morning I had an appointment with

This morning I had an appointment with Matthew Brews onlineHe was extremely helpful and very patient explaining various procedures I have always found Brewins give exceptional care and time to their clients and I am truly grateful for Matthew s clear and supportive guidance Suraya Moyine Anwar

Patient Calm throughout

Login detail problems resolved Paul was so good patiently guiding me through difficulties I repeatedly encountered without me feeling totally inadequate Thank you PaulVictor

Shout out for Matthew

I would like to thank Matthew Brews for his fantastic support this week when helping me with my BPS account He was extremely professional patient and knowledgeable and addressed my concerns swiftly I would not hesitate to recommend him and believe he is an asset to your team Huge shout out to Matthew