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Customer experiences with Brugman are sharply divided, with many praising excellent service and others reporting severe failures. Positive reviews frequently highlight exceptional customer service, with staff like Pieter, Ester, Marco, Linda, and Willem Meurs noted for being helpful, professional, and providing good design advice. Delivery and installation are often described as fast, efficient, and flawless when projects go well, and the company is commended for handling everything from design to installation under one roof. The after-sales service and responsiveness for defect resolution, such as promptly replacing faulty shower parts, are also viewed very positively. However, a significant number of customers report extremely negative experiences involving major project delays, sometimes lasting months, with poor communication and unresponsive customer service. Many complaints cite incompetent or unprofessional contractors, installation errors, and incorrect deliveries that are not resolved. There are serious allegations of disrespectful or discriminatory treatment by some staff, and customers feel misled by sales tactics, including hidden costs and unhonored cancellation policies. Overall satisfaction is highly dependent on whether the project proceeds smoothly or encounters the widespread issues of mismanagement, leading to extreme frustration and financial loss for many.
Last updated 4 months ago