Buffbunny Reviews

I would love to give minus 5 if I can

I would love to give minus 5 if I can Ordered from them shorts and leggins Both size xl Shorts was huge More like size 3 xl While leggins was super small Contacted them but because they were 25 off they don t except returns Now I stuck with this 2 Horrible experience Will never order from them anymore

I will never again order from them

I will never again order from them and here is why I ordered items 3 weeks ago paid for shipping because there is no other option It supposedly shipped the same day but the tracking has been stuck in the same spot for 3 weeks now I tried e-mailing customer service and never got a response Afterpay refuses to help me with this matter as well The least BuffBunny can do is say someone will get back to us if they re THAT busy Save yourself the headache and buy from anywhere else

I bought 4 bras

I bought 4 bras even used the size charts They fit too big so I wanted to return the 2 that fit the most awkward but was then told my sale item couldn t be refunded Even though their refund policy doesn t state all sale items being final sale Poor customer service and the closet he s doesn t even fit right Gymshark is way better and worth the money you re paying unlike this brand

I really would give them a negative

I really would give them a negative star if I could I have 3 reasons 1- super super slow 2- I bought two leggings and 2 bras from their website The quality is trash-like I mean for a pair of leggings that changed me 92 dollars and 50-ish dollars bars I expect them to be fit decent and with trustworthy quality BUT They were like unfinished products someone grabbed from a factory 3- I returned and interestingly they first returned the money back to my credit card HOWEVER a few minutes later they charged me the same amount of money from my card for no reason

Terrible customer service and cheap quality

This isn t about the product itself - even though the quality was as sheer and uncomfortable than primark and that s an understatement I was not allowed to get a refund after spending 14 to send them back because apparently there were stains in the gusset area I WORE THEM FOR 5 minutes with undies 85 down the drain

Route protection isn t always an option at checkout

Well I am out 300 on a package that route protection WASNT an option for at checkout I went to purchase something the other day and noticed route protection wasn t coming up at all Maybe you should adopt the practice of automatically adding it to the checkout like so many other companies so If you require this service to be reimbursed if something happens then you need to include it on all of your checkouts- common sense I also emailed customer service because UPS said they could reimburse me directly if the company filled out part of the claim and they re refusing to do so They won t even email me back Poor business practices to say the least Never again You should be ashamed of yourselves

Quality controls stinks

My wife is ordered from this company and twice they have messed up the order The first time they ran out of inventory 2 minutes after the launch the second time she placed an order she ordered two things both the same color but different prints and they sent her two of the one print This company is absolutely atrocious as far as inventory output inventory management and processing compliance You need to hire a quality control department as soon as possible And you need to find a way to produce items so that you re not doing it on a launch by launch basis Start doing business like the rest of the world

Horrible service

Horrible service item is stuck in transit and buffbunny refuses to refund because their FAQ s say that the Route protection needed to be purchased to insure a lost package It wasn t even an option to purchase at checkout What a joke I m out and I don t even have the item Will NEVER purchase or promote their brand again Customer service is a joke too Only option is email and even at that they don t respond

I m so disappointed in this company

I m so disappointed in this company I have followed Heidi for so many years now and decided to finally buy from her collection I agreed to pay a certain amount and they charged me more than I agreed to pay It took a couple days of back and forth e-mail after email when I finally decided to ask them for a cancellation because they are deceitful I then looked at her actual reviews and people are having the same issues but also other issues I can t speak on because I didn t experience it first hand Look at the BBB rating also when considering buying I am unable to post a screenshot of my confirmation the price the charged me without consent or the emails that were seriously ridiculous Al of that time emailing for them to say there is a glitch in the website BUYER BEWARE