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Overall customer experience is overwhelmingly negative, with numerous complaints about poor service quality and delivery issues. Delivery problems are frequent, including missed delivery dates, partial deliveries, and unprofessional delivery personnel. The returns and warranty process is described as unhelpful, with customers reporting refusals to refund or replace defective items and excessive delays. Product quality is often subpar, with items arriving damaged, having manufacturing defects, or breaking quickly. Customer service is widely criticized as non-existent, unresponsive, and inefficient, with long wait times and poor communication. Specific complaints include false advertising regarding product energy ratings and incorrect parts being supplied. A few positive reviews mention helpful in-store staff and satisfactory product performance, but these are rare exceptions. The after-sales service is particularly highlighted as a major failing, with customers struggling to get support for items under warranty. The overall satisfaction is extremely low, with many customers advising others to avoid the store entirely. The negative sentiment is consistent across a vast majority of the provided reviews.
Last updated 4 months ago