Overall, customers report a highly positive experience with Buybudnow, praising the consistent quality of products and competitive pricing. Many reviewers highlight fast and reliable delivery, often mentioning years of loyal patronage. Customer service is frequently commended for being helpful, especially in resolving order errors or providing credits for missed promotions. The product selection is described as vast and versatile, with many customers appreciating the value for money compared to physical dispensaries. However, a notable minority of customers report significant issues with order fulfillment, including missing items and unresponsive support when problems arise. Some negative reviews mention broken products upon arrival and difficulties in obtaining refunds or credits. There are also isolated complaints about loyalty points not accumulating as expected and a lack of direct contact methods. Despite these complaints, the overwhelming majority of reviews are extremely positive, with customers emphasizing trustworthiness and long-term satisfaction. The company appears to maintain a strong, loyal customer base who recommend it for its quality, price, and convenience.
What customers love
- High-quality products
- Competitive/low prices
- Excellent customer service
- Wide product selection/variety
Common concerns
- Occasional order fulfillment errors (missing items)
- Poor responsiveness to complaints/refunds
- Issues with loyalty/reward programs
- Lack of direct customer contact channels
Last updated 4 months ago
