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Overall customer experience is sharply divided, with many reporting extremely negative interactions and a few expressing high satisfaction. Service quality is heavily criticized for being unprofessional, rude, and virtually inaccessible via phone or email, with reports of hour-long hold times and no responses. Delivery of financial services is problematic, with complaints about incorrect installment amounts, aggressive collection procedures, and contracts being sold to third parties. The returns and refund process is described as dysfunctional, with customers being charged for returned products over extended periods. Product quality, in terms of the loan or credit service, is criticized for high interest rates and pushy sales tactics for additional insurance. Positive reviews highlight feeling secure, excellent customer service, flexibility with payments, and good communication when contact is successful in the correct language. A significant point of contention is the severe difficulty in contacting the company to resolve issues, cancel services, or pay off debts. The company's communication is also faulted for lacking English support, requiring Dutch or French. Overall satisfaction is very low for the majority, with frequent descriptions of the company as the worst, shady, or scammers, though a minority of customers report a seamless and positive experience.
Last updated 4 months ago
Buy Way, accessible via its website buyway.be, is a financial services provider specializing in credit solutions. The company offers a range of products designed to meet diverse customer needs, including credit cards, revolving credit lines, and personal loans. With a presence marked by the tagline "Buy Way - Cartes et lignes de crédit, prêts à tempérament," the platform focuses on providing accessible financing options. The website allows users to simulate their credit, emphasizing a process that is presented as straightforward and commitment-free.
The company highlights its Buy Way Mobile application as a central tool for managing financing. This application is presented as a key resource for clients who have obtained funding through partner offers, enabling them to manage their agreements directly from their smartphones. Core functions include the ability to validate online purchases securely, monitor transactions in real-time, and check available balances. The platform positions this digital tool as essential for modern financial management.
A critical aspect of the Buy Way platform is its focus on security and fraud prevention. The website prominently features warnings about phishing attempts and fraudulent calls, specifically advising users not to disclose personal information over the phone. This alert is a significant part of the user experience, aiming to protect clients from scams. Furthermore, the platform reminds users that borrowing money incurs costs, reinforcing the importance of informed financial decisions.
The Buy Way ecosystem is built around several core pillars. A major focus is on shopping convenience, with features that support global transactions. The platform supports payments through major digital wallets like Google Pay and Apple Pay, allowing users to pay with their smartphones at millions of merchants. Additionally, the system offers the functionality to withdraw cash from ATMs and pay in physical stores, providing flexibility in how customers manage their funds. The company positions itself as a partner for businesses, offering integrated financing and payment solutions designed to boost sales and customer retention.
Buy Way presents itself as an established player in the financial sector, citing statistics such as 350,000 clients, 550 partners, and 30 years of expertise. The website includes dedicated sections for customer support, featuring a virtual assistant named Bertrand to help with frequently asked questions. The platform offers multiple points of contact and resources, aiming to provide a comprehensive service network. The company also maintains separate sections for business solutions and sustainability information, indicating a broad operational scope.