


Camilla Elphick - Luxury British Footwear & Accessories
Based on authentic user experiences
Sarah
6731 reviews
N/A
11 months ago
You ll wait forever for a refund
Make sure they are the shoes you want as a month on and still no refund
Tara
6731 reviews
N/A
11 months ago
Appalling customer service and terrible quality
The worst customer service I have ever experienced I ordered a pair of heels the Tara heels which I hoped would be in my wardrobe for years to come The metallic leather coating was so fragile that after one wear most of which was spent sitting at a wedding reception and then standing still at a drinks reception they were marked and scuffed I wrote to Camilla Elphick to ask for a refund as is a consumer s legal right for a product which is not fit for purpose and hasn t lasted a reasonable length of time Initially I was told there was absolutely nothing they could do I was then told after further emails that if I returned the shoes and they were in the state photographed they would issue a refund On returning the shoes I was told it was my fault and that it was wear and tear - again there was nothing they could do I spoke to an incredibly patronising member of staff on the phone who told me it is to be expected with this type of leather and when I asked if she would be happy if a pair of shoes with a retail price of 268 were in this state after one wear she said that she would She did not listen during the conversation instead repeatedly telling me that their policy was that shoes already worn cannot be refunded and it was my fault She then told me she needed to wrap the conversation up and that their decision stood I reiterated over email I was entitled to a refund and that they were now in breach not only of the consumer law rights implied into the sale contract but also the agreement made over email to issue a refund on return of the shoes in their current state I later received an email to say a new pair of shoes were in the post as a gesture of good will except this is not a gesture of good will because the same thing will happen to the shoes again because their quality is extremely poor What I ultimately wanted and am entitled to is a refund for the product However Camilla Elphick refused to honour my legal rights and their word They need urgent training in both legal and customer service the latter because they are rude entitled and patronising and have no clue how to build a loyal customer base I would absolutely not recommend spending your money here not least because if you have any sort of problem they will have washed their hands of you as soon as your order is out of the door
Busra Unaldi Sanli
6731 reviews
N/A
11 months ago
More than 1 month and no refund
I bought a pair of shoes end of December and sent them back quickly after as they did not fit well I have chased them for a refund 3-4 times since then and they always said they were too busy but now I have started to think I am never getting my money back I will never shop there again
Clarice Riddance
6731 reviews
N/A
11 months ago
Terrible customer service
Terrible customer service They don t reply to emails I sent 2 a week ago and do not send pre ordered items on the date specified They also don t contact you if there s an issue or delay with your order They just have 0 customer service presence
Georgiana Pilkington
6731 reviews
N/A
11 months ago
Awful quality rude customer service
Shoes look great but the quality is dreadful as is the customer service I bought a pair of shoes wore them once the strap broke off when wearing them i then returned them for a different shoe again the first time wearing them the suede on the back of the heel tore
Rachel
6731 reviews
N/A
11 months ago
The shoes look great but the quality is
The shoes look great but the quality is terrible I wore them once and the leather ripped in two different places its like paper I asked for a refund - which i should be entitled to under trades description act - but I was refused Customer service is terrible - the women i spoke to was so awful i couldnt be bothered arguing Be careful about buying as you wont get a refund if you also receive faulty items
Rachel Rees
6731 reviews
N/A
11 months ago
Awful experience with refunds
Awful experience with refunds They do not process refunds within the stated 20 days Have had to chase and chase and still the refund is pending which PayPal states is when the sellers bank hasn t released the funds Going to report to Trading Standards So disappointing as would have loved to be satisfied with purchasing from here
Mrskarenkirkham-coomer
6731 reviews
N/A
11 months ago
Having to chase 3 times for a refund
Having to chase 3 times for a refund online chat not replying and no email reply when promised Will never purchase from them again
Maria Sazonova
6731 reviews
N/A
11 months ago
Ordered a pair of shoes on 13 Oct
Ordered a pair of shoes on 13 Oct Its 30 Oct today and haven t heard any updates when checking the delivery tracker the item hasn t even been placed with the delivery partner for dispatch Tried calling - no one picks up Tried messaging via the website chat no one answers Tried emailing Took my payment and silence - is Camila Elphick a scam
GGFAlS
6731 reviews
N/A
11 months ago
Fabulous shoes
Fabulous shoes quick delivery and great quality Love