Canadianprotein Reviews

I ve been a customer for a long time with no problems until recently when I had to deal with their customer service It was one of the most infuriating experiences One of the products I received was damaged and tasted absolutely disgusting So I returned it and asked for a refund They to deny my refund stating that they d never had any issues with damaged products And they accused me of lying just because I tasted the protein This whole ordeal was over a few dollars Now I m left without my money and without the protein I bought I will NEVER buy from them again

I placed an order for Grass-Fed New Zealand Whey Protein Isolate - 2 kg 4 4 lb on Oct 22 2023 As of the date of this review Dec 01 2023 I have neither received the package nor been issued a refund I contacted their customer service and they initiated an investigation with Canada Post However it has been over a month and the investigation remains open without resolution As a customer I am left waiting for either a refund or the delivery of my package This has been the most unsatisfactory customer experience I have ever encountered

I put in an order for 8kg protein over two weeks ago Super disappointed it hasn t been even been shipped yet I was looking forward to trying the vegan protein as it seems to have a really great ingredient list I can t consume beef or dairy and I have been struggling to get my required amount of dietary protein I spoke to someone from the company in regard to this 4 days ago hoping to have my issue addressed Either expedite my package or give me a refund It still hasn t bee addressed by the company they ve acknowledged my issue but then have done nothing about my order They haven t given me my money back or shipped out my product Super poor customer service Not impressed

Rated 2 out of 5 starsUpdated Feb 27 2021Review removedDid not receive my order last timeDid not receive my order last time Took a chance on a Black Friday sale after a long wait which is understandable with that order I did So its hit or miss Never received credit back or products ordered from previous time before Disappointed to say the least One must consider the losses along with the costs to determine what savings there are or are not determine your comfort level of risk along with also factoring in wait time for shipment to arrive or not Date of experience February 27 2021 UPDATE May 12 2024 I have written many positive 5 star reviews now going over old emails I notice my 2 star review was removed Now i understand why there was no follow up or order received from Canadian Protein only a comment stating item may have been out of stock No I NEVER RECEIVED MY ORDER PERIOD I m not going to forget this Canadian Protein took my money did not deliver order when issue brought to attention review was flagged removed

Large price increases from Sep 2023 to May 2024 i e 64 99 to 79 99 both including 20 off deal Looking elsewhere now

Their products are usually good and have good prices However their customer service is non existent AND I am very doubtful it s in Canada I orddered during their BOGO and instead of applying the discount to items of the same value they applied it to the lower cost items They will rip you off every chance they get I placed a 500 order and they are splittng hairs over 25 Will never order from them again

This company pulls you in with fancy words and brand but is hiding predatory practices behind it all They try to get you to accidentally subscribe to their products then they don t allow you to cancel the subscription The website instructs you to email them but they reply through AI that there s a minimum 3 items purchase through subscription and then BLOCK your email address from being able to reply to the ticket and ignore all new tickets Their phone number is only found on FB and leads to a voicemail telling you to visit their website There is no way to cancel online and they hold your payment info hostage Very disappointing experience their products were tasty but I refuse to continue to support a company who operates on predatory practices like this

Predatory practices when purchasing - they will opt you into ongoing subscriptions without explicitly asking you if you want that - then when you go to cancel you re told you have to have a minimum of three deliveries on your subscription in order for them to cancel the subscription - I have bought supplements from them for over 10 years spending probably thousands and now I am being nickeled and dimed for an ongoing subscription I was not aware of When you contact support they just tell you to refer to the terms and conditions - unthinkable to treat a customer of 10 years like that - even if it was my error the difference in price of the one item is 18 00 - why not charge me that difference and end the subscription as I requested Nope eat the whole subscription

This used to be my go-to site for everything The last 3 months I have had nothing but problems Long shipping times terrible customer service I m over it

If I could give 0 stars I would have Absolute shambles of a company No names or numbers attached to their emails and now I know why Long story short asked to be taken off their subscription after a ridiculous process on waiting for my first package They refunded me which was fair enough but never cancelled the sub and charged me 261 Stole money and when asked for it to be refunded to my account are refusing to by saying I didn t directly ask for my subscription to be cancelled even though I did Save yourself a major headache DO NOT BUY from these absolute charlatans