Cancunairporttransportations Reviews

I would not recommend

I booked a private round trip transfer Upon arrival to the airport the taxi was not ready we were made to wait for about 30 minutes for them to arrive despite having our flight details then after waiting this time we were told only 1 van was available and we could share with some other people and we d pay half of the total price for the round trip which we accepted On the day of our departure I messaged to double check our transfer back was confirmed and they said because we only paid half of the fare our return was not planned for and that we should find alternative transport 2 5hours before they were supposed to be collecting us This lead to a very stressful end to our holiday as we frantically had to find our way back to the airport which we ended up having to go half bus and half taxi I spoke to their customer support and they were not very remorseful or empathetic about the situation they d caused they told me I would receive an adjustment in the fee I paid as I only received a one way transfer in the end but I have still not heard back I would not recommend this company

DO NOT BOOK THIS COMPANY

DO NOT BOOK THIS COMPANY If I could leave less than one star I would We booked transportation way in advance Pick-up was scheduled for November 17th No show When we called we were told the waiting time for the driver was twenty minutes and we did arrive too late But we were told to take a taxi and would be reimbursed That did not happen Our flight back was scheduled for December 08th But my wife had an accident and we needed to change the flight and transportation We tried to call But nobody answered in the morning afternoon and evening We sent messages and asked for a callback Nobody called back We are still waiting Altogether we paid a fee for transportation in the amount of USD 268 This amount was the net income of the company No service and transportation were delivered Total scam

Booked to 2 trips with this company

Booked to 2 trips with this company on arrival we waited more than one hour never showed up reimbursed part of the money the second trip I requested cancellations days before after the previous bad experience but I still was charged and nobody showed up havent recieved my money back SCAM company stay away

Scam company

When we arrived we were told our arrival time was recorded incorrectly on their end and we would have to wait hours for our ride we had just travelled for 30 hours and were exhausted They gave us an option of using a sister company taxi and give the receipt to our concierge for full reimbursement once we tried this the hotel informed us that was not true This company is a scam just like any other taxi they tell you not to trust at the airport

Don t book this company

Sorry to say but like so many other people this company suddenly cancelled on us After waiting for 30 min at the instructed location at the terminal we called the company who said a car was coming in 20 mins and then 5 mins later they write to us on WhatsApp that there will be no car showing up We booked this company since we knew it was gonna be difficult getting an affordable transportation on new years eve and we were so relieved to have that sorted after travelling for 20h but instead we ended up stressing over being stranded at the airport and then having to pay the double amount for a dodgy taxi Now the company haven t replied on WhatsApp so instead we tried writing to them on their chat-function on the website and we also sent them an email but without any answer for days now So here we are writing a review with hope for a respons I m sure this company is not all bad but they can t keep charging people alot of money send a confirmation email that say a car will be waiting at the airport if they don t have enough drivers or cars- or whatever the reason is

Really nice Transportation from the Cancun Airport

We had a great experience with our airport transportation thru Cancun Airport Transportation they were very nice people and transportation was fast and safe

They communicate well

They communicate well I had to be picked up at 5 a m for a 9 a m flight back to Cancun They came exactly on time Excellent to deal with and well worth the money

The driver arrived on time and with a

The driver arrived on time and with a modern car He carried and uncarried the bags He was a kind and careful driver