Carhublondon Reviews

Shocking aftersales and pain

I found a stunning BMW on line and it looked perfect I rang them and spoke too James Owner to confirmed that the car would have a New MOT full service etc and there would be no issues Oh how wrong this was I drove up too see the car and the valet man had done an amazing job It was stunning I met Ricky their salesman that again said the car would serviced MoT d and ready to go I took it out for a test drive and it was amazing Upon my visit we agreed a date for the car to be delivered Their delivery man was perfect and spot on ref his timings BUT The car had not been serviced and I have asked on numerous times for a copy of the service that was done and this has never arrived I as asked to sign paperwork that stated I had been shown the car and shown all of the controls That never happened They said I had been taken through their Warranty I never had Always read the T C s as there was no way they had done even half of this I refused to sign the paperwork as their were Holes all the way through these I asked for a copy of the new MOT as this was not in the paperwork I was told that they will send me a copy of this as it should have been there I checked online and it showed that it had NOT been MOT d as they promised I put it through a MOT in my local garage and you guessed it IT FAILED I needed two new rear tyres CarHub did send me down two new tyres but and had too get these installed Yes they did pay for this but I could not drive the car for two weeks as it took this long for the tyres to arrive Even then the delivery company said they would deliver one day and 5 days later they arrived For some reason CarHub held onto the V5 for some 10 days With no explanation and when chased they said it was what they did I had not been told this at any time before It is important to note emails were not replied too When I asked why they were not replying to emails I was told that their system deletes emails after 3 days That is no excuse for not replying to a customers emails when they are no happy and explaining various issues that are wrong with a car that has just been delivered On receipt of the car and my going through this I found various things that just were not what you would expect from a garage that say that they only supply the best Car not serviced MOT d and various issues to include the fuel cap not locking I felt lied too and ignored after they had got their money Everything was a chore Not a pleasurable experience I feel that Ricky their salesman felt I was an inconvenience and I had to chase and chase to get things done The aftersales experience here was shocking and yes they have some stunning cars but buying a car should be enjoyable and I cannot recommend this company due to lack of professionalism I will not be recommending this company to anyone that is looking for a car If you want an easy transaction and great customer service This is NOT the company to come too

CARRERA S purchase

Well I seen a porsche 991 1 CARRERA S on their sight I rang about the car and Riki was very informative I left a deposit on the understanding subject to viewing and drive Iwent up then to view on the weekend and Riki was very helpful and not pushy at all He just left me to go right through the car then test drive Showed me all the documents even agreed to do a porsche health check on the car before I collected I was apprehensive about buying and not from the main dealer yet all I can say is the car is spot on as described I wouldn t worry about buying a car from these guys

excellent team

The team at Car hub couldn t do more to help me and help me step by step with my purchase Nothing was ever too much and after sales care has been exceptional I can t recommend enough and feel very looked after I will be using the for all my car needs going forwardthanks team

Bought a polo from here

Bought a polo from here Ricky helped me a lot He was so patience kind with questions I had I m a new driver so I m navigating this whole driving journey Received the car via home delivery The car arrived clean shiny It looks brand new My friends family love my car I do too

Outstanding car buying experience

I recently had an outstanding car buying experience at Car Hub London Ltd From the moment of first contact the team were professional warm and friendly Their selection of vehicles combined with their in-depth knowledge and attention to detail made the purchasing process smooth and enjoyable They have a great deal of experience and genuine commitment to customer care and relationships I highly recommend Car Hub London Ltd to anyone looking for a quality vehicle and exceptional service Keep up the great work team

Purchased Mercedes C Class

Recently purchased a Mercedes C Class from Harlow Visited previous week and was handed the keys and told take your time No issues with allowing us to test drive on our own Followed up by a reasonable offer on trade in so deal done Collected car following Saturday and it was fully valeted and spotless This was by no means the high end value of their stock but car was professionally presented Full service completed with paperwork Had car independently checked this week at normal local garage and confirmed full service was done and no issues with the car Honest discussion on trade in made transaction simple Guys were very professional and very pleased with the new car Would not hesitate doing business with CarHub again

Great Service

Recently bought a car and was helped by Ricky Brilliant service throughout by the whole team Happy with the purchase will defo use them again

Purchased Mercedes C Class coupe from

Purchased Mercedes C Class coupe from CarHub Very professional service throughout the process Would definitely use them again in the future In particular Matt was fantastic and dealt with all my requirements to the smallest detail Highly recommend these guys