Celestolite Reviews

Celestolite

celestolite.co.uk

3.86

92 reviews

Great Rating

Based on 92 user experiences

AI Review Summary Based on 92 reviews

Customers consistently report excellent experiences with Celestolite therapists, highlighting thorough explanations, professional service, and visible skin improvements. Many reviews praise specific therapists such as Valentina, Khadi, and Paige for their knowledge and friendly demeanor. Several customers note dramatic results like reduced pigmentation and smoother skin after treatments. A substantial number of 5-star reviews indicate overall satisfaction with products and services. However, there are also numerous 1-star reviews alleging deceptive practices, poor results, and difficulties obtaining refunds.

What customers love

Therapist expertise
Visible skin results
Friendly staff
Thorough explanations
Professional service

Common concerns

Expensive pricing
Deceptive practices
Poor results
Refund issues
High pressure sales

Last updated 1 week ago

Farah

2 years ago

Celestolite is a scam

Celestolite is a scam It is linked to the former SmoothYou Town Spa in Great Portland Street that went into administration in December after fraudulently selling Elevatione Time Stop products and treatment packages to thousands of customers who are now not receiving and treatments after having signed up for treatment packages worth between 2 500 and 4 000 or more I was invited for a luxury facial at Celestolite salon When I arrived there they used forceful tactics to get me to sign up for a package of Celestolite treatments Thankfully I refused the offer

sahar hosseini

2 years ago

One of the biggest mistake I ever made

One of the biggest mistake I ever made in my life Please don t waste your money I bought their VIP service with products for 1900 and after finishing almost 15 treatment I can say 0 difference Don t trust all those positive feeedbacks so disappointed and still paying 70 a month

Pia B

2 years ago

Celestolite Venus Day Cream Very Drying

Got some samples of Celestolite Venus Day Cream after a very insistent salesman named Marco at the North Star Mall insisted I come into the booth and allow him to put it on my skin After getting out of his grip and walking around the mall shopping for 30 minutes my skin got very tight and dry I m not sure what is in this but I m certainly not going to spend huge amounts of money on it I washed it off ASAP when I got home and my skin felt a lot better after applying my regular 25 00 per bottle moisturizer No kidding

linda driscoll

2 years ago

Absolute rubbish

Absolute rubbish I originally went their Beauty Salon in Kensington they were doing a special offer via Facebook I had it done it ok and next thing they had their sales team telling me I had skin of 70 year old and then suggested their Venus freeze 5 sessions I said can t afford it long story short they said it would last a year and arranged credit different amount to what was arranged I had 5 sessions didn t make an iota of difference cost over a grand what an idiot I was also offered free cosmetics as part Of the deal but they were charging me 150 quid for couple of items and adding to my credit I was conned I complained and they just put a default on my account and now branch closed down Company are now selling their useless products down Westfields

Veronica Patrick

2 years ago

rude and disrespectful manager

Had signed up a contract for over 2000 for 12 sessions last year October but could attend only 3 sessions due to some personal problems So i took an appointment with d manager on Monday I was made to wait in d cabin and when he came in no greetings whatsoever I told him d reason of meeting was to discontinue d treatment even before I could explain why he said it would effect my credit score I had paid for almost 14 months and he tells me that s d price for 3 sessions Spoke with an attitude and very disrespectful He never asked me if I was happy with d treatment i wish I knew what I was caught in a big trap

Catherine Mitrenas

2 years ago

Celestolite and SmoothYou

As with SmoothYou Celestolite are the same company who s director is Sasi Shiri SmoothYou are in liquidation Great Portland street and 155 Kensington High street 155 Kensigton High street have now reopened under the name Celestolite be aware they are the same company but changed the name There are 100 s of women that have been scammed by the DD with Neway Paybreak and afforditNow See utube Watchdog Packages were not completed and they are still chasing customers for money for treatments they did not receive They originally used the Elevatione Time stops brand name without having a licence or permission Having had a meeting with Elevatione s lawyer Mark Stephens CBE Cancel your DD s and claim your money back if you were electronically signed up to this fraud

Sukhvinder

2 years ago

Stay clear of this company

Stay clear of this company owned by the friend of the man that scammed over 4000 women pretending to be Elevetione but was actually not allowed to trade under their name These people will also go into administration and then you are stuck paying the finance company STAY CLEAR

Justyna

2 years ago

I have spent nearly 2000 and I don t

I have spent nearly 2000 and I don t see any difference actually opposite my skin looks works I supposed to have one more treatment but every time I call the clinic no one is answering still have 3 months to pay can anyone advise can I cancel it As so not happy with the results waisted so much month

Justyna Wylegala

2 years ago

i am extremely not happy with the

i am extremely not happy with the service and I have already paid over 2000 had 10 treatments My skin hasn t improved supposed to have last the strongest treatment in December I couldn t contact the company they were closed supposedly moved to different location Haven t been contacted about this matter at all still cant get hold of them its a scam hopefully they will contact me and can have some compensation or I will take this further

sahar hosseini

2 years ago

The biggest mistake ever

I am paying 2000 for treatments and products which never made any difference and like other people here They put me under pressure to buy their package I feel so stupid now I finished my sessions and absolutely with no difference still have to pay them 1000 by direct payments so I was thinking to ask if anyone knows if there is a legal way to complain or stop paying them more Thanks

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Celestolite Reviews

Rated 3.86 out of 5 by 92 Happy Customers

Celestolite is a scam

One of the biggest mistake I ever made

Celestolite Venus Day Cream Very Drying

Absolute rubbish

rude and disrespectful manager

Celestolite and SmoothYou

Stay clear of this company

I have spent nearly 2000 and I don t

i am extremely not happy with the

The biggest mistake ever

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