Customer experiences with Celis are sharply divided between highly satisfied and deeply dissatisfied users. Many positive reviews highlight consistently fast delivery, often described as 'rask levering,' and commend the company's good service and communication. Positive customers also praise the quality of products, finding them exactly as expected and reasonably priced. The website is noted for being easy to use, and several repeat customers express overall satisfaction and willingness to recommend the store. However, a significant number of negative reviews report severe delivery delays, with orders taking weeks or even months to arrive. Customer service is frequently criticized for being unresponsive, with many customers unable to get replies to emails or calls about missing or incorrect items. Product quality issues are common, including items that look different from pictures, poor materials, wrong sizes, and broken goods upon arrival. The returns and refund process is described as problematic, with customers waiting long periods for resolutions or receiving no follow-up. Some customers suspect drop-shipping from Chinese websites, citing identical products available elsewhere. Overall, satisfaction depends heavily on whether the order arrives correctly and on time, with a notable lack of consistency in service and product quality.
What customers love
- Easy-to-use website and straightforward ordering process
- High overall satisfaction and repeat purchases
Common concerns
- Incorrect, missing, or wrong items received
- Difficult returns and refund process, with
Last updated 4 months ago
