Chicsoul Reviews

Shipping and Customer Service

I ordered on a Wednesday morning and paid for expedited shipping showing the item would be received by Thursday or Friday It is now Friday and tracking is showing the item will not be received until NEXT Wednesday I have contacted Chicsoul for help and they say it was shipped and is up to FedEx to get it to me on time I paid for expedited shipping and now it is taking longer to get to me than regular shipping Chicsoul s customer service is of no help

I received a customs bill from Fedex today for

I received a bill from Fedex today for customs duty in the amount of 80 on an order that was 165 This is ridiculous and nowhere was I informed that there would be duty on top of the order I will never order from this company again and recommend you seriously review the details of your shipment and ask them if there is duty before ordering unless you d like to pay way too much for the product One top was a very strange fabric as well Not a happy customer

I bought a shirt and the system didn t

I bought a shirt and the system didn t update so it went to the wrong address I had to speak to 2 people the first time before I got a manager the manager assured me it payment would go back to my card 2 days later it wasn t processed so I called and I got someone who did not speak English and refused to let me speak to a manager Completely disappointed with this company will not order again from them

Bad All Around

Return policy is horrible and customer service reps do not know what they are talking about Too many other places to order plus size clothing stay away from them plus quality is cheap

Canadian Buyers Beware

I received my shipment of clothing for the first time from this US business hoping for amazing plus size clothing What a disappointment Clothing is cheaply made but prices don t reflect the cheap quality of clothing I ended up giving the items away to goodwill as I didn t want to pay shipping fees to return the items I was charged shipping on the clothing and then just recently received another shipping invoice with additional shipping charges the company asks FedEx to send to the buyer In all shipping to Ontario was well over 100 00 now for 3 tops Seriously Seriously think twice before ordering from this company

Poor quality Inconsistent sizing

The sizing of their items is completely inconsistent so ordering is a total guess Nothing fits according to a scale I own a Chic Soul tank in a 1X and had to try a 3X in a light jacket because 2X was too small The quality doesn t stand up to wash and wear Most items look cheap in person I have had a heck of a time asking for a refund because they insist on granting gift cards for future purchases I don t want to buy anything else from this crappy company Save your money included extra shipping costs to return items and shop elsewhere

Sadly I did not look over the return

Sadly I did not look over the return policy before I made a purchase I could understand having to pay for shipping but not receiving only a gift card and not a reimbursement on the credit card that was used So now I have an item that is oversized that I am not going to wear sitting in my closet because I don t trust their size chart I m not going to keep buying things from them to just get another gift card if the other item does not fit Poor customer service

Not worth it in the slightest

The clothes are unflattering cheaply made and overpriced They don t refund you your money if you return something they only give store credit And the conditions they put their warehouse workers through the pay is awful