Ashleystewart Reviews

Horrible online shopping experience

Horrible online shopping experience Promised free shipping for orders above a certain amount When the order arrived I was forced to pay a chunk of money to get my items released because shipping fee was passed to me False advertising

Poor online service

I placed orders online They failed to process my order for more than 2 weeks until I threatened to cancel I placed a 2nd smaller order on 12 31 yo find my money collected but my order still not processed3 days later its still not shown on their site They have the worst online services that I have ever used I would be sad to fail because inside processing can not keep up

My name is Kim

My name is Kim Sunday 3 31 I placed my 1st order with Ashley Stewart due to your denim sequin ad pop up on my Facebook page Im a size 12 and I saw the sequin Jean s was available in a size 32 I was under the impression 32 was waist size I paid 8 95 to have these jeans shipped and I m being told it will be an additional 8-10 to return which is 16 in shipping I m requesting a 10 credit towards my my purchase I m requesting for a Corp executive reach out to me and assistant with my issue Thank you in advance for your assistance Thank you KIM LOYDPLEASE forward MY message to a corp executive Ashley Stewart150 Meadowlands Parkway Suite 403Secaucus NJ 07094USA

I ordered a purse from Ashley Stewart

I ordered a purse from Ashley Stewart within a week the zipper broke I tried to contact customer to no avail After so many prompts I was told via automated system that there were technical difficulties for 2 days I have been trying to contact them to return this purchase or exchange for another purse I was so upset that I even went to the store and they of course could not help me they simply said Contact Customer Service They sure had no problem taking my money I m done with this store

If I could give no STARS I would

If I could give no STARS I would I loved Ashley Stewart but I m done with the company My first clothing store credit card and it was an awful experience I scheduled a payment and I received a confirmation number but that didn t matter to your customer service department Because they couldn t see it in there database I was still charged a fee and I had already cancelled my card a month ago as well The so called supervisor was extremely rude I m done with Ashley Stewart company I would be making any purchases in the future There are too my plus size affordable company that are willing to work with there customer I work for a Collection agency and we re always able to make arrangements for our customers Ashley Stewart is not customer friendly

Very poor customer service I order

Very poor customer service I order sweat shirt got a t-shirt now they want me to e-mail them proof I got the wrong item plus charge me 8 00 to ship back the wrong item they sent will order from them again also Whoopi better pay attention because this is bad for her too

Poor quality and extra postage charges

First time buying unfortunately the dresses came poor quality and one of the dresses has a hole in the pocket I paid 26 95 for shipping and handling and an additional 18 48 when it reached UK because Goods not fulfilling the conditions laid down in Article 28 and 29 of the Treaty on the functioning of the European Union Very disappointed

Order Chaos

I placed an order with 13 items but some how a portion of the order was not packaged with the other 10 items When I called I was told that they could see that the weight of the package was off and if I did not receive the order by 3 3 to call back A couple days later I called again and I was then told they would start an investigation into the lost portion of the order and then said if I had not received the order by the 14th then call back Needless to say I never received the order and when I calle

XOXO Farewell Ashley

Was a very dedicated customer with Ashley Stewart for years they made alot of money from me Just recently August 2019 I purchased over 200 worth of clothing from their online clarence Now sometimes their sizes can be a little off Therefore I would send back and order size up or down or just simply return if item is not of good quality etc Ashley Stewart always honored their returns Now they have a NO RETURN policy on clearance and web orders So I m stuck with clothing that doesn t fit A cheating hand well played Ashley You just lost a dedicated shopper So many online stores with honorable return polices I ll be taking my business else where XOXO Farewell