A bad joke
Messed up registration at first then wasted an hour of my life because they couldn t cope with a non-English letter in my name Service was unstable at best quite slow with several instances of the data network service ceasing for days for no good reason When I wanted to stop my subscription I was informed that I had to go to Beijing to do that because that s where I started it You have to physically go to the city you started your subscription in before you can terminate it No joke Also no way to stop payment from the app AVOID
JasonC
N/A
I bought a China Mobile SIM card for my
I bought a China Mobile SIM card for my short stay in Hong Kong I paid HKD 78 and it advertised unlimited usage for 7 days After I registered I had to submit my passport page but there is no internet I think they need to manually activate my account I only have 3 days left and so far I still don t have data and have waited a day already It is a scam
RAFFAELE PAPPATERRA
N/A
ORDER 22199962 YUNNAN TIBET SICHUAN
ORDER 22199962 YUNNAN TIBET SICHUAN we are just back from our 3 weeks trip in China started on 30th September 2023 On September 13 th after a chat with the customer service I decided to try the 12 months package plan with 200min and 12GB internet Since day one I noticed the sim was linking to CM LINk network with full signal for calls but no 4-5G internet signal I tried to switch off on the phone roaming off on several time nothing I have sent several time text message to 10086 by texting CHECK the messages were promptly returned with the outstanding balance Still no internet I contacted customer services in different days informing of the issues Everytime I was told to wait their feedback within 48hrs never received a call Also everyday I was receiving calls from uknown UK numbers Everytime an auto message in chinese a chinese friend confirmed saying your number is working abnormally This ended up with having no way to use internet not even for local A-MAP app chinese one At this point I suggest everyone needing internet for China to buy directly in the airport in China For Chendgu there is no sim sold in the Airport so better buy an ESIM like NOMADS This need to be activated before entering in CHINA though so it couldn t be an option for us We survived with hotel wifii TRIP COM bing com and AMAP screenshots to show location to taxi drivers etc Good luck to all nomads like us
Tobias Bilgeri
N/A
Scam
Scam I used their prepaid Sim The available data just randomly dissappeared Re-bought additional data but never got it despite paying for it
Matt H
N/A
Scam - Continuous charging
When i was staying in china for a short period china mobile advise to get this sim card as it is prepaid Then adter we travel around china they advised you have to go back to the same place before you can cancel the service The company is a scam and dont allow to cancel They just keep charging Avoid at all cost
angela
N/A
One star is being generous
One star is being generous I have had problems with my mobile and had tried for several days to get customer services Online phone calls all get disconnected It s as thought they don t want to address anything negative Will be going with another company Please avoid using CMHK
Consumer
N/A
service so slow
i wait more than 1 hour it s was like 2 hours now this service so slow and they not call our number so slow this is last i go here not recommended
Studio
N/A
Absolutely useless
Absolutely useless seems like a scam keeps sending sms with faulty info and cannot activate properly with ID After 1 day might receive confirmation so no use for short stay in HK
Winwin
N/A
Waste my time to get the points every
Waste my time to get the points every day Won t do it anymore
anon
N/A
SCAM ALERT
Do NOT every get any product or service from China Mobile This is a complete SCAM company I bought a visitor SIM for Hong Kong AT THE AIRPORT from them and they told me it also covers mainland and Macao inclusive in the plan but it does NOT Instead your money disappears and you are left with no data
