J
John
The fitting is wrong and the don t have
The fitting is wrong and the don t have any return police
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AI Review Summary
Based on 25 reviews
Customer experiences with Cholp are highly polarized, with many praising product quality and delivery while others strongly criticize the return process. Numerous positive reviews highlight the excellent quality of linen pants, noting comfortable fits, stylish designs, and breathable fabric. Shipping is frequently described as fast and seamless, even for international orders, contributing to a smooth purchasing experience. A subset of customers reports outstanding customer service, with proactive communication and timely support during the ordering phase. However, a significant number of negative reviews describe a completely unresponsive customer service team when attempting to initiate returns. Complaints indicate that the company either lacks a clear return policy or enforces a misleading one, leaving customers unable to exchange or refund items. Several buyers mention sending multiple emails and using online chat without receiving any reply, sometimes waiting over a week. Sizing inconsistencies are also noted, with some items running small, which exacerbates the return issue. Overall satisfaction depends heavily on whether a customer needs to return a product; those who keep their items are delighted, while those requiring after-sales support feel scammed. The brand appears to deliver well on product and delivery but fails to provide adequate returns management or customer service for post-purchase issues.
What customers love
- High-quality linen pants with comfortable fit
- Fast and reliable shipping, including international
- Excellent product quality with breathable fabric
- Good value for money with fair
Common concerns
- Misleading or restrictive return policy that
- Sizing runs small, leading to fit
- Lack of a clear return process
Last updated 4 months ago
F
Frank
No customer service
Placing the order and delivery was fine However I have write 5 times to start a return and no one have answered yet after 8 days A merchant without a good customer service is like loosing your money This was my last order
J
Jose
Half Scammers
I ordered two different times from Cholp There were no problems with shipping and delivery but the issue was when I had to return the second order I wrote them 8 emails and spent hours waiting someone at their online page chat connected and none of this happened I had to sent the item back to Turkey and 45 days passed and no one had contacted me I finally surrendered and lost 139 It seems that they don t have a customer service team or this is their M O I used to order clothes online to multiple stores many times per month and this is the first time such aberrant situation happened to me If it s fitted you you re lucky but if you have to return merchandise forget about your money Don t sponsor this store Buy better from more reliable stores such YOOX Farfetch Saks Nordstrom Lyst SSENSE Shopstyle Bloomingdale s among others Don t risk your money These people s items are not cheap
J
James
No response to communications and
No response to communications and return request
F
Frank
Restrictive Misleading Return Policy
I ordered 2 linen shirts in size medium the shirts run small and they turned out to be a little tight so I wanted to make a return for a larger size I followed their return instructions emailed them requested a return and provided the information they required since they do not provide a return address until they review and approve your return request They have a 2 week return policy and I have been waiting for a response for almost 2 weeks after sending multiple emails All I want to do is return the shirts for a larger size It is a shame that they make it this difficult to do a simple return because the shirt quality is good UPDATE TO CHOLP RESPONSE Regarding the response that Cholp gave to my review that they do not accept returns or refunds during a sales period is disingenuous and misleading If this is the case then buyer beware that their incentive for you to buy more merchandise by giving a discount the more you spend basically means that you cannot return anything that you buy if you take advantage of this ongoing discount scheme I paid full price for the 1st shirt and received a 15 discount on the 2nd shirt not knowing that I was giving up my right to return the shirts for any reason All I want to do is exchange the shirts for a larger size because they run small Cholp only responded to my multiple email requests as a valued customer after I gave the negative review on Trustpilot Cholp should either charge me the paltry 15 discount on the 2nd shirt and let me exchange both or let me at least exchange the 1st shirt I paid full price for since it was NOT ON SALE I would rather have at least one shirt that fits me Cholp is proving my point that they have a poor to non-exsistent customer service department and an extremely limited and misleading customer return policy This view has not only been expressed by me but by other dissatisfied customers that have left reviews on Trustpilot and reinforces the fast that Cholp is disingenuous about valuing their customers Buyer beware if you are not satisfied with your purchase from Cholp and wish to make an exchange return or refund - they make it very difficult if not impossible and you just might be stuck with a purchase that doesn t fit
J
Jose
Completely unresponsive customer
Completely unresponsive customer service Email about a return remained unanswered This vendor is a scam