Chopchoplondon Reviews

Appointments late or cancelled at short notice

This used to be great salon - but of recent its gone down hill Now its just a hassle with unavailability and very late appointments There are plenty of other places even on the same street that will do a better job

By far the worst salon

By far the worst salon - freelancer hairdressers that are rude and cannot keep to timed appointments payment before the actual haircut and they are forever running late with no communication at all Terrible service and a scam for money Most salons are always empty and untidy Really cannot emphasise how terrible Chop Chop is

Scam

I have been to the salon multiple times and always had a dry trim Today I was told that I could not have just a dry trim for 30 because I haven t been there in over 3 months I ve never heard anything like it before Wanted to charge me 60 to wash my hair that I explained I had already washed this morning as I was anticipating a haircut Apparently it s their new policy By the looks of the reviews on Google and here their new policy is going to lose them a lot of customers Also don t be fooled by the 5 star reviews on Google they literally beg you to leave a good review whilst you are there

Truly awful customer service

Truly awful customer service Effectively stole 30 from me by upgrading me to a wash and style service 2 hours before my appointment which I didn t have the time to do My mistake in being just out of three months for a dry trim but no flexibility in offering to re-schedule for another day Scam artists that just want to take your money - spend it elsewhere

Received a call on the date of my

Received a call on the date of my treatment telling me that I didn t qualify for their dry cut service 35 and needed to pay 70 to go ahead with my appointment They deliberately called me within the 24 hr cancellation window so I can no choice but to pay more or forfeit what I d already paid I ve used them 5 times before and never had this issue but apparently it s stated in the T Cs Very dishonest policy designed to con people out of money Don t use them

AVOID

As per the rest of these reviews I ve used this place for 3-4 years always getting a dry trim with no issue even with more than 3 months between appointments This time because it had been more than 3 months they sent a message the day before saying I d been upgraded to a wash and cut for significantly more money Because they contacted me with less than 24 hours to go they won t refund my 40 deposit because it s less than 24 hours to go and it s a T C The T C should be void when it is the retailer cancelling the transaction and not the customer The customer is under no obligation to accept the upgrade and if the retailer will not fulfil the order they are legally required to refund I am currently going through a chargeback with my bank and I will be reporting this to the Ombudsman They also refused to refund me in 2023 when I tried to cancel my appointment but it was over Christmas and they weren t picking up my calls and emails Disgusting company avoid