


Hair Salon in Wembley Park, Old Street and Westfield, London - Chop Chop London
Based on authentic user experiences
Mar a Da Pieve
6732 reviews
N/A
10 months ago
WORST SAL N EVER They STOLE me
WORST SAL N EVER Do not waste your money in this place Their customer service is the worst I booked cut and colour for 130 and 1 they booked me for the wrong day and since I already paid they would not give me a refund or change the day 2 they added a bunch of add ons the website did not say it was mandatory adding 180 pounds more to my bill and they added there when I was already in person no advice of this in the email or website with no choice of not adding them So I went to the appointment thinking I had to pay 50 and I ended up paying 160 more on top of 80 I had already paid in the booking they didn t even have me a discount or anything First time and last time I am coming here The hairdresser is so lovely and tried to make me feel better after they cut me in half with the extra charges but honestly I left crying from this place I went to several salon hair places in different countries I have never been robbed like this and treated like this by a customer service manager or entity This place should be closed for dishonesty and a very poor customer service Their booking appointment has a bug when I said this to the customer service manager she just deny it and basically call me lier without saying it but implying I am saying I booked for another day but in reallity I booked for the wrong day Horrible horrible experience I would not raccomend this place to anyone
Liam Butler
6732 reviews
N/A
10 months ago
Appointments late or cancelled at short notice
This used to be great salon - but of recent its gone down hill Now its just a hassle with unavailability and very late appointments There are plenty of other places even on the same street that will do a better job
Priya De Silva
6732 reviews
N/A
10 months ago
By far the worst salon
By far the worst salon - freelancer hairdressers that are rude and cannot keep to timed appointments payment before the actual haircut and they are forever running late with no communication at all Terrible service and a scam for money Most salons are always empty and untidy Really cannot emphasise how terrible Chop Chop is
Dakota Sixx
6732 reviews
N/A
10 months ago
Scam
I have been to the salon multiple times and always had a dry trim Today I was told that I could not have just a dry trim for 30 because I haven t been there in over 3 months I ve never heard anything like it before Wanted to charge me 60 to wash my hair that I explained I had already washed this morning as I was anticipating a haircut Apparently it s their new policy By the looks of the reviews on Google and here their new policy is going to lose them a lot of customers Also don t be fooled by the 5 star reviews on Google they literally beg you to leave a good review whilst you are there
K Patel
6732 reviews
N/A
10 months ago
Truly awful customer service
Truly awful customer service Effectively stole 30 from me by upgrading me to a wash and style service 2 hours before my appointment which I didn t have the time to do My mistake in being just out of three months for a dry trim but no flexibility in offering to re-schedule for another day Scam artists that just want to take your money - spend it elsewhere
Holly
6732 reviews
N/A
10 months ago
Received a call on the date of my
Received a call on the date of my treatment telling me that I didn t qualify for their dry cut service 35 and needed to pay 70 to go ahead with my appointment They deliberately called me within the 24 hr cancellation window so I can no choice but to pay more or forfeit what I d already paid I ve used them 5 times before and never had this issue but apparently it s stated in the T Cs Very dishonest policy designed to con people out of money Don t use them
EC
6732 reviews
N/A
10 months ago
AVOID
As per the rest of these reviews I ve used this place for 3-4 years always getting a dry trim with no issue even with more than 3 months between appointments This time because it had been more than 3 months they sent a message the day before saying I d been upgraded to a wash and cut for significantly more money Because they contacted me with less than 24 hours to go they won t refund my 40 deposit because it s less than 24 hours to go and it s a T C The T C should be void when it is the retailer cancelling the transaction and not the customer The customer is under no obligation to accept the upgrade and if the retailer will not fulfil the order they are legally required to refund I am currently going through a chargeback with my bank and I will be reporting this to the Ombudsman They also refused to refund me in 2023 when I tried to cancel my appointment but it was over Christmas and they weren t picking up my calls and emails Disgusting company avoid