


Based on authentic user experiences
Rebekah Ocan
6837 reviews
N/A
8 months ago
Terrible
Terrible - have begged for over a month - sent photos polite Emails Ignored their poor cleaning in my block for years Cobwebs thick dust cover railings cupboards windows they sweep put the mopped sign up - or occasionally just mop no dusting WHAT A FRAUDULENT COMPANY Now the Company refuses to make the cleaner do it - even though they are taking money from my housing for it THEY ANSWER ENQUIRIES BUT DON T ACTUALLY DO ANYTHING
Mrs M spowart
6837 reviews
N/A
8 months ago
SHOULD BE CALLED CLEAN-ESCAPE
I can t believe that there is only one review on this site Astonishing The fact that they have lots of 5 star reviews on their own business website says it all to me Lies I have lived in my apartment building of 43 mixed rental and homeowner flats for over 8 years we pay a monthly service charge for our block to be cleaned weekly In the time we ve been here we ve had 2-3 cleaning companies employed by the landlords Moat Although they have all had their moments the worst by a landslide are CLEANSCAPES They are lazy unprofessional and wouldn t know a disinfectant mop vacuum or a polish cloth if it slapped them in the face and that s if they can actually be bothered to turn up at all They have missed more than half their weekly visits since being employed by Moat only to turn up so they can lie on the cleaning Logbook They have lied for the past 2 weeks so no cleaning since 2nd August but logbook signed on the 9th and the 16th LIERS I now vacuum my communal floor and disinfect the lift several times a month and occasionally the stair rails and lobby using my power and my cleaning products and have done so for the past 18 months or more All this Whilst paying for the privilege I Must have idiot tattooed on my forehead I have complained to the landlords more times than I can count but they just seem to believe everything CLEANSCAPES tell them The latest is that they are supposed to have a supervisor watching them throughout the month of August but as I said they haven t done any cleaning in the past 2 weeks Again Lies Please please don t just go by their bloated biased opinions of themselves read these reviews Look elsewhere for a cleaning company if you actually want the service you pay for
P P
6837 reviews
N/A
8 months ago
More like dirty scapes
Signed to say cleaned but must ve walked in and out We ve had one decent cleaner who seems to have disappeared the rest are rubbish around Chichester The same muck and dirt as before either bad eyesight or just plain lazy Complaints fall on deaf ears and don t usually bother doing anything To think we pay for this Useless and unprofessional
Jay
6837 reviews
N/A
8 months ago
Terrible company
Terrible company How they keep winning contracts is beyond me They Google the building and then set out how long it will take to clean a building without them even taking a step inside to see what actually needs doing The management clearly have no clue about their own business They treat their staff shoddy too they give them unrealistic workloads which means they cannot do the job to the standard that residents pay for I mean come on how is someone supposed to clean a large building in an hour ridiculous The worker told me they get 8 hours of work which will actually take 10 to 11 hours to complete and they only get paid for the 8 hours shocking so the workers have no choice but to cut corners to get their work done Cleanscapes use your brains Pay workers for driving and factor in that they actually have to get stuff out of the van gain access and then sign in which all takes time Overall the workers I have no problem with the management well you are useless and clueless Sort it out
Henry Page
6837 reviews
N/A
8 months ago
I have seen cleaner bus stops than our communal shower room
It s a pity there is no opportunity to add photographs but here at Ravensbourne Court BN2 6PR the communal shower room is filthy with increasing black mould spreading over the floor and urine stains around the base of the lavatory Seriously you would not put your elderly relative in a place where they had to shower in such filthy conditions
customer
6837 reviews
N/A
8 months ago
Keep away
Had 2 leave after getting cracked ribs just from doing there work and they still owe me 123 hors pay which I probley won t see
Janet Goldfinch
6837 reviews
N/A
8 months ago
I live in a flat top floor the last 3
I live in a flat top floor the last 3 weeks whoever is cleaning is not doing their job all they have done is clean entrance hall and not done the stairs or landings I pay for this service in my service charge I expect them to do their job properly
Demure Idealistic
6837 reviews
N/A
8 months ago
Worst company I ve ever experienced
This is the worst company I ve ever encountered Shocking service not consistent or reliable I can t believe they get away with as much as they do
Simon Kramer
6837 reviews
N/A
8 months ago
AVOID AT ALL COSTS
AVOID AT ALL COSTS This company is employed by our Housing Association to clean the communal area s in our Block Now they have lost the contract they are NOT bothering to see out the last few days of the contract and are not bothering and not turning up to do any cleaning
Emily
6837 reviews
N/A
8 months ago
Useless cleaners
Useless cleaners Wouldn t know where to start Endless complaints lazy STAFF From the admin to the actual cleaners you can t call them cleaners that would be an insult to actual cleaners Don t get me started on GROUNDSCAPESIf you are considering using them as your contractors AVOID LIKE THE PLAGUE