J
Jessica Lynn
Subpar Experience But Effort to Rectify After
We did not have a good experience with Coach America Our bus was entirely too hot We needed to ask the bus driver multiple times to please turn the air down and eventually to just turn the AC on The televisions didn t work so our bus full of children couldn t watch the movies we planned to watch The toilet in the bathroom was super shallow which really freaked out our toddler The bus was late to pick us up at the end of the day so we got home later than we had planned for Dylan from Coach America did reach out to me about this review almost immediately He shared that this was likely a subcontracted bus and driver and not one from their actual fleet He seems extremely passionate about this company and the quality they are known to provide which is not indicative of this review He also offered to make a donation to our organization which certainly goes above and beyond thoughtful and was certainly not my intention with my review If we were to need their services in the future I would feel comfortable giving them another try provided they can ensure that we will be provided with their bus and staff