Coffeehit Reviews

Faulty products Unhelpful customer service

I bought my Baratza Sette 270 in January I use it twice per day to grind a total of 36g of coffee 5-6 days per week I ve had it for 7 months now and it s broken So got in contact with my retailer North Star Coffee Roaster so they could send it for repair to Coffee Hit So Coffee Hit took care of the repair and then sent it back to North Star in some very shabby packaging which lead to it being damaged and having to go back to Coffee Hit for further repair works Personally I can t help but think if it was the reverse and I had sent it to them in poor packaging and it had been broken in transit that my warranty would be void and I d be paying for the repair I feel that they owe me a replacement grinder not an extended repair period Very dissatisfied with this circumstance as it also seems to highlight that they are still having serious issues when it comes to delivering items I feel they owe me either a brand new replacement Baratza Sette 270 or some other compensation for damage to my property plus an extension to my warranty And a sincere apology You say it is the first you ve heard of this I find this very embarrassing on your part I bought the grinder through North Star Coffee Roasters as stated above and surely you have logs of fixing and returning a Baratza Sette 270 that had a faulty motor back to North Star Coffee Roasters in Leeds This seems to highlight that not only can you not deliver bought and paid for items back to customers in suitable packaging as to avoid damage but you can t even keep track of them its a total disgrace Repair gone wrong continued So Coffee Hit repaired my grinder for the second time and sent it back to North Star and once again they sent it in shabby packaging and it has been broken again I wish I could post the pictures that North Star sent me of how they received it back from Coffee Hit the top of the grinder casing was bust open and it now has damage to the front of the unit How I ask myself can they think that a 400 grinder is safe with just a few bits of paper around it is beyond me they have shown complete disregard for my property and even asked Trust pilot to remove this review I am shocked beyond belief and will never be a customer of Coffee Hit again and I hope that my grinder doesn t break again for the rest of its warranty period well that s if it ever actually ever gets fixed

I received a used item when I thought I would be receiving a new one

The item I ordered despite showing as in stock wasn t available I was offered an alternative colour which I accepted but again despite showing in stock wasn t available Tried to register my email address for offers and updates but the link didn t work contacted them to let them know and over a week later the link still doesn t work Very disappointed

Payment process is a shambles it tells you the order is accepted after entering all card details and that the products ready to dispatch but doesn t tell you that you also need to carry out a further payment process after that The item was due to be delivered on the Monday but turned up on the Weds

Very bad customer services I m still Waiting my delivery 12 day

Inundated by spam emails when i ordered 1 thing Think im on to the 20th email now and its asking for a review

An urgent order didn t arrive as promised Delivery address is wrong on the order It s not wrong on the order at all Whilst this company continues to us UPS I DO NOT RECOMMEND

Delayed delivery meaning I couldn t open my coffee trailer And the pump I purchased doesn t work No power to it Why don t they test this stuff before they ship it out

Ordered something for pre-10 delivery received an email stating it has dispatched 20 minutes later receive a call saying they don t actually have it but could send out after new year not very apologetic and very unhelpful on the phone no option of alternatives even though i saw a few similar on the website seemed like they want to leave early for xmas break