Companioncare Reviews

Skittle loves you

Got Skittle spayed at the Milton Keynes branch and had a little complication soon after Called in and booked her for emergency care within the hour An amazing and passionate team took care of her with priority and she was operated in a few hours Thanks to Matt L and Sandra M vets and Anita nurse but also the reception ladies we experienced a caring and lovely service at hard times Skittle is enjoying her life and even though it is said that cats have 9 lives I am sure Skittle didn t lose any

Redhill Branch

Redhill BranchAmazing team of vets so kind and companionate They have looked after all our animals and will continue to do so as they are just amazing The receptionists are lovely too - warm and welcoming and very understanding of us neurotic pet owners A1 Vets - thank you so much for everything you have done and continue to do

Brilliant visit

On Arrival we were greeted by the lovely ladies at reception who booked us in and offered us a seat in the waiting area our dog had an accident and the ladies were very understanding and more than happy to clear it up Rebecca the vet invited us into the consult room greeting both us and the dog we explained that he may a bit nervous as a rescue and she was more than understanding She took time to get to know him in a calm force free way which for him is brilliant each little bit of the health check was a big deal to our dog but Rebeccas calm nature helped him understand that she was not a threat and gave him a break so he didn t get too stressed He had to have is anal glands done and expecting this to be very traumatic he coped well whilst I held him and was not scared after I think the little treats we had helped We waited in reception for the Flea and Worm treatment which had been explained in great detail the different variables the reception ladies were polite and took interest Overall a brilliant vet experience both from our point of view and for our dog we would highly recommend Rebecca and the team to our friends and family

Do not go to Brentford Companion Care

Do not go to Brentford Companion CareMy 7 year dog went in for a routine dental on Friday May 24th and died He had all the pre-op tests and his heart was declared strong They have no answers so far We are seeing the head vet today but I have just had the most unsympathetic call with the administrator Michelle She was more concerned there was a bill to pay and outstanding costs She spoke about my dog as if he was a a goods transaction even though she knew him though I guess that s all he is to them now A healthy dog that died on their vets table yet there was no compassion and as I said to her kindness costs nothing Though as she said she doesn t care about the money as she doesn t get it anyway so heartless As a front facing member of staff the level of unprofessionalism is outstanding and I hope no one else gets treated like that I would give 0 stars if I could as Domenico fettucciari the vet was exceptionally cold when I was worried about leaving my dog in the morning of the procedure Sadly it turns out I was right to worry Helen on reception was the only beacon of kindness

FURTHER UPDATE - Do not go here

FURTHER UPDATE - DO NOT VISIT THIS VETMy sister and I met with Atila Wurth Head Vet on May 27th for a fuller account of how my healthy dog Rory died during a routine procedure with me paying for all the pre-health tests and extra IV fluid during the procedure Atila informed there is a gap in the medical report between the end of the scale and polish and the tooth extraction when Rory starts having problems This is a breach of the code of professional conduct for veterinary surgeons where everything has to be documented At the end of the procedure I asked about payment and how we go about organising cremation I was aware of the costs so far 846 as we had been informed on Friday the day of Rory s passing and my friend wrote it down as I was incapable of processing anything We were told on Friday we could dispute these costs as we took in a healthy dog for a routine procedure yet he died with no answers as to why Despite this I agreed to pay the 846 Atila said the cremation costs had already been added despite us not pre-approving them which I believe is another contravention of the code However I did agree to pay Atila then proceeded to say I was incorrect about the total costs as we were being charged for CPR I was aghast from a moral standpoint that Atila charges to attempt to save the lives of healthy animals when things go wrong on the medical table Therefore I queried this Upon this query Atila s attitude changed I believe he thought I was querying not paying the whole bill rather than just the CPR even though I d already agreed to pay the 846 He proceeded to say we didn t love our pet multiple times that he could have left our dog dying on the operating table I reached for my phone and informed I was going to film the interaction I knew Atila s behaviour was in complete contradiction of the professional conduct for veterinary surgeons point 2 7 Veterinary surgeons must respond promptly fully and courteously to clients complaints and criticism Atila informed me filming was against the law and that I didn t care about the law as I didn t care about my pet Atila the Head Vet has made this process even more unbearable which I didn t think was possible Therefore I have to bring Atila s conduct and his complete disregard for the professional conduct for veterinary surgeons to your attention I can t bear the thought of any other bereaved owner going through this We idolised Rory so to be told we didn t love him by a veterinary professional is incomparably painful Atila is abusing the trust put in him by bereaved and vulnerable customers and I want to know how he will be held accountable for this

Filton Companion care appalling

Filton Companion care vets are appalling long story short I took my dog over with suspected hypothyroidism 900 worth of tests later I changed vets to The Grove vets at Henleaze who for 233 diagnosed my dog with HYPOTHYROIDISM

These are the worst vets i have ever

Filton Bristol - These are the worst vets i have ever been to and a few Months ago i lost my boy White Persian cat because of their negligence locum vet who last saw him for a check up i have had over the years an array of mistakes since going there Gucci the Sister of the one i lost was spade at 7 months she continued to call for years and they did nothing for a long time no investigation then they offered to spay her again no charge like i was supposed to be thankful unacceptable they found an embryo still inside openly showed it to me in a tube wished i left then i would still have her Brother he was perfectly ok before i took him for that check up recovering nicely eating happy i said to them it was urgent for her Brother who had a i was kept waiting 4 days before they saw it was urgent i said there was a big sack come out of his bottom size of a tumour by that time it was too late they operated 800 later thanks to Augustus he got him through the operation for a Prolapse diagnosed by Paul then the locum who checked on him treated him cruelty she didn t tell me what she was doing he was breaking his heart crying in pain wiping his bottom area roughly for 20 minutes where he had just been operated on still had stitches saying oh don t be so dramatic i was traumatised 30 mins later glad to get out of there by the next day he disappeared the whole day hiding in the house he came out hours later i never left his side then gave up died 4 30am i stayed up all night like anyone would i haven t stopped crying for more than 9 months they shouldn t be allowed to get away with this and i would like to say Jess on reception wrote on the notes he couldn t go to the toilet my email said nothing of the kind she always gave me dirty looks when i brought in my Persians I had 4 and ignored me so i would go to someone else for payment so i guessed thats why she didn t flag it up that he was an urgent case for an operation just because i asked for Paul she made it known she hated me i have now kept my remaining 3 safe to a lovely vet in Westbury on Trym who do care i find them amazing just how Pets Clients should be treated it kills me what he went through only to be treated like that on a check up because i was suspicious i requested Bowies notes the locom wrote an untrue statement that i had forgot to give Bowie the laxative for adults that they recommended only once a day instead of twice then typed out purse strings regarding a question i asked never has there been an issue about money i would starve to see my pets safe sell my house how dare she they are lucky i haven t sued them so far

Book our rabbit for a vaccination how

Book our rabbit for a vaccination how ever when we turned up was told we was booked in at a completely different vets Even though we stated Kingsway retail park derby on the phone Lady at the counter was nothing but rude and refused to help with a solution Definitely avoid any companion care vets they seem to only have money in your mind not customer service or pets welfare

The male vet that I saw not Stefan in

The male vet that I saw not Stefan in the Orpington branch today injected my gentle very quiet Ragdoll kitten for her 2nd inoculations today As I was holding her he just quickly jabbed the needle in her back She screamed blue murder jumped out of my hands and ran around the table with the injection still stuck in her back He grabbed the needle out of her back and it squirted everywhere He then said that she had only half the dose then quickly injected her again She and I were both traumatised He said it was because he had just taken it out of the fridge so it was probably cold Which is Absolutely rubbish He was just too rough I have had cats and dogs my whole life never have experienced this before Will not go back there again