Fishkeeper Reviews

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fishkeeper.co.uk
3.60
126 reviews
Great Rating
Based on 126 user experiences

Rated 3.60 out of 5 by 126 Happy Customers

46.8%
11.9%
10.3%
15.9%
15.1%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 126 reviews

Customers consistently praise the knowledge, helpfulness, and professionalism of staff across multiple Fishkeeper branches, with many highlighting specific employees who provide expert advice and go above and beyond. The majority of reviews report excellent service, fast delivery, and good product quality. However, a significant number of customers report issues with pricing, value for money, and in some cases, dead or diseased fish and poor customer service at specific locations. There are also recurring complaints about online order issues and misleading delivery promises.

What customers love
  • Expert knowledge
  • Good product range
Common concerns
  • High prices
  • Dead fish
  • Online issues

Last updated 3 weeks ago

G

Quality service at Barlbrough Maidenhead Aquatics

Been to Barlbrough Maidenhead Aquatics many times and always service A1 but must say Daniel always gives us that special information and guidance when looking to purchase more fish or food type Currently just purchased 6 Female fighters which he very patiently waited for my wife to select the right one s Thank You Must say recommend to all to visit the store first class from entering to leaving
J

This is for Julie who works at

This review is for Julie who works at Melville Edinburgh She is a wonderful person who is always pleasant and extremely helpful to customers She went to great lengths to figure out how to fit my LED lighting to my old style canopy on my Fluval Roma tank A great feat accomplished and I now enjoy the new lighting in my fish tank all thanks to Julie
I

Thanks to Alistair from the store on

Thanks to Alistair from the store on the isle of wight for another top service and sale great member of your team and very passionate about the fish at the store last three times he s served and gave me great info
L

Amazing Service Stokesley

Would like to give a big thank you to the guy in the Stokesley branch where nothing is to much trouble and had time to deal with anything you want to know very knowledgeable and willing to share will always use this store now
P

Kez made it all so special for our

Kez made it all so special for our visits ask a question she s got the answer in detail very enthusiastic about the fish and plants she recommends what plants are suitable for your needs as with the fish happy to discuss different tempraments different fish have even down to the various benifitial filters so if in doubt go for help and advice at maidenhead aquatics We were at the Winnersh store
M

Jackie is the best

Bought a new tank it came and was cracked Jackie sorted it and a new one was ordered now up and running Jackie was very helpful and knew her stuff would definitively recommend if you need any help
M

A great experience at the Taff s well store

This is for the Taff s well store and a lady named Alicia on receipt was very helpful in helping me choose great plants for my aquarium Top service thank you so much
Y

A star aquatics team

From our very first visit I thought the entire team at St Albans were great We were complete beginners and not sure which kind of fish tank we wanted to set up Since then and over the past two months the team under the experienced guidance of the manager Stuart have given us every piece of pertinent information we needed to help us make our decision and have guided us step by step throughout the set up of the tank and the choices and purchases of our fish family Ryan in particular has been an absolute star he is just so knowledgable and so passionate about fish
M

Friendly people who really know what

I usually go to the Brigg shop but today I went to Lincoln for a change Greeted by a lovely chap who was very helpful I really can t recommend the knowledge and support given by the staff here Nothing is ever too much trouble and I m no easy customer Thank you to Sam today your help was greatfully received
S

Derby - Grateful for the help

Wanted to leave a review for my recent experience at the Derby store A really lovely store and shopping experience with a lot of care put into the place and the livestock Want to give a special thanks to Tom and Deanne - they were so helpful with an issue I had were full of great knowledge and couldn t do enough for me I really appreciate all their help l knowledge and their kindness Would highly recommend

About Fishkeeper

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Frequently Asked Questions

Fishkeeper.co.uk is an online aquatics retailer operating under the Maidenhead Aquatics brand. It is part of the UK's leading aquatics retail network, offering a comprehensive range of products for freshwater, pond, and marine environments for both hobbyists and professionals.

Fishkeeper's main product categories are Aquarium Products, Pond Products, and Marine Products. These are supported by additional sections for Fish Care and Gifts.

Fishkeeper offers a price match service, allowing customers to request a match or beat a competitor's advertised price for the same product. Details can be found in the Delivery and Returns section or by contacting Customer Services.

Fishkeeper offers flexible payment options through partnerships with financial providers. Klarna is available at checkout, allowing customers to spread the cost of their purchases.

Click and Collect is a service that allows customers to place an order online and pick it up from a local Maidenhead Aquatics store. Options and locations are available during the checkout process or via Customer Services.

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About Fishkeeper

Fishkeeper.co.uk is an online aquatics retailer operating under the Maidenhead Aquatics brand. The website presents itself as part of the UK's leading aquatics retail network, backed by a legacy of experience in the industry. The platform is designed to serve both hobbyists and professionals, providing a comprehensive range of products for freshwater, pond, and marine environments. Users can create accounts to manage their preferences and utilize features such as price match services.

The core of the Fishkeeper offering is categorized into three main aquatic sectors.Aquarium Productscover the essentials for setting up and maintaining home fish tanks.Pond Productsare dedicated to garden water features and the ecosystem within them.Marine Productscater to the specific needs of saltwater aquariums. Supporting these categories are sections dedicated toFish CareandGifts, ensuring visitors can find everything from essential maintenance supplies to decorative items.

Navigation through the site is supported by a robust footer containing useful links. Visitors can access theBlogfor industry insights, review the detailedFAQs, and consultProduct Manuals. The platform also provides clear information regardingDelivery and Returns, alongside details concerningGift Cards. For those seeking immediate assistance, options forClick and Collectand contactingCustomer Servicesare readily available.

Fishkeeper emphasizes flexibility in purchasing through partnerships with financial providers. The platform highlights that Klarna is available at checkout, allowing for flexible payment options. The company also encourages engagement through theirRecycling Electrical Goodsprogram, demonstrating a commitment to environmental responsibility within the aquatics sector. The site is secured with standard privacy measures, including an online privacy policy and cookie policy to govern user data.