Completeaquatics Reviews

Complete Aquatics | Aquatic Superstore

completeaquatics.co.uk
3.58
139 reviews
Great Rating
Based on 139 user experiences

Rated 3.58 out of 5 by 139 Happy Customers

43.2%
14.4%
13.7%
14.4%
14.4%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 139 reviews

The majority of reviews for Completeaquatics are positive, with customers praising the product quality, fast delivery, and helpful customer service. However, a significant number of negative reviews highlight issues with delayed deliveries, damaged goods, and poor communication. The overall experience appears mixed, with satisfaction heavily dependent on order fulfillment accuracy.

What customers love
  • Great product quality
  • Good prices
Common concerns
  • Damaged items
  • Out of stock issues

Last updated 3 weeks ago

C

Was not happy with the fishfood I bad quality

Iv been using your site for years and have always been happy u till my recent order one of the plants I ordered came as a pile of mushy mess the roots had turned black and had white moldy stuff on them leaves was n bad shape I can t plant it as it ill kill my fish I had ordered this as a one one a birthday present for someone I contacted the phone number on Friday and left two answer messages to get called back still waiting need a refund
C

The tank is beautiful

Was not happy with the fishfood I received did not look good quality Even the fish didn t like it would not eat it plus it floated on the surface for a very long time in the end I had to scoop it out Very disappointed with this batch as I ve been getting this brand for years from different suppliers To me it looked like counterfeit
A

Item not in stock

The tank is beautiful but there was a mix up with the delivery company they used it was delivered a day early so no-one was here with me I am disabled so wasn t any help The delivery guy was a star and brought it into my house Just a shame my husband has wasted a days holiday thinking the following day was delivery day I have had apologies from the company who were going to query the delivery company 10 tank 3 for the mess up
E

When I first started using your

Ordered led light system for my fish tank through their website Had an email 24hrs later saying out of stock and item was on order and did i want to continue and wait Replied yes as order due 7 days later The day came and contacted them to be told item not delivered and didcibwant to wait Asked for refund which they promptly did but item was still on website as in stock Total waste of my time Item ordered elsewhere with near enough next day delivery and a fraction more price wise
R

Disappointing customer service

When I first started using your services I was well impressed with the overall service but I ordered a set of filters for my tank a while ago and when I went to use them they did not fit I have left 3 messages for Lewis to contact and no result so that speaks for itself I did make contact with a lady there and she was helpful but they are still not right
S

ALGAE CLEANERS

I bought 3 artificial plants for my aquarium 2 3 arrived in excellent condition but the third was damaged some of the leaves had broken off I emailed Complete Aquatics to inform them of the issue They say they aim to respond within 24 hours however that was over a week ago and I haven t heard anything back
A

The site was easy to use and delivery

ORDERED 2 ITEMS BUT ONLY ONE WAS AVALIBLE BUT REFUNDED OK
H

Product unavailable

The site was easy to use and delivery arrived as expected
M

Arrived damaged

Unfortunately the product required was not available but I was informed and refunded the cost
N

Service and product s are as described

Arrived promptly but bucket had split around the base inside outer package

About Completeaquatics

Leading aquatics online superstore offering marine aquariums and freshwater aquariums and more. Rated 5 stars on TrustPilot. Free UK delivery available.

United States

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