Completeaquatics Reviews

Complete Aquatics | Aquatic Superstore

completeaquatics.co.uk
3.58
139 reviews
Great Rating
Based on 139 user experiences

Rated 3.58 out of 5 by 139 Happy Customers

43.2%
14.4%
13.7%
14.4%
14.4%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 139 reviews

The majority of reviews for Completeaquatics are positive, with customers praising the product quality, fast delivery, and helpful customer service. However, a significant number of negative reviews highlight issues with delayed deliveries, damaged goods, and poor communication. The overall experience appears mixed, with satisfaction heavily dependent on order fulfillment accuracy.

What customers love
  • Great product quality
  • Good prices
Common concerns
  • Damaged items
  • Out of stock issues

Last updated 3 weeks ago

C

avoid

they sent me a broken item i proved this on photos but i didn t get a refund or a replacement i had to buy it from a different store so it cost me 120 rather than just 50
M

Faulty item No Response From Vendor

Faulty item Business not answering the telephone ignoring e mails Had had to raise a PayPal dispute
G

I ordered my fish tank and supplies

I ordered my fish tank and supplies last Wednesday with a order of 175 I got no next day delivery As you say orders over 50 A order arrived Saturday but no fish tank I have just take time of work as DPD said they will diliver between 12 and 1 And turned up with no fish tank on board So I can t return to work as they are now hoping to deliver between 14 30 and 15 30 I am not a happy customer And will not be using your company again I would advise to change you courier
M

very poor delivery service

delivery took 5 days when it should be 1-2 days also walkers insight did not keep me informed about the delivery on one occasion the operator hung up on me it seemed at the time that walkers were not being truthful with me subseqent events proved me to be right the delivery was a day later than they said it would be A pallet delivery was not appropriate for this delivery Another company delivered a much bigger fish tank TO MY DOOR WITHOUT A PALLET this made things much easier for me
M

Very disappointed

Very disappointed Emailed and contacted through customer link to say from my sons order the heater was not working Despite trying to contact for help the company have ignored me and I have had to buy a replacement elsewhere
I

Still awaiting delivery since order

Still awaiting delivery since order made on 19 November Order apparently sitting at Heathrow Twice flagged and twice told a result of PO strike delays Have had to go to another supplier as I need to feed livestock Refund has been requested
C

I won t be purchasing from these again

I won t be purchasing from these again I ordered an aquarium stand came with parts missing and they just make excuses Carnt contact by phone and email response is none existent
J

My order did not arrive

My order did not arrive I wanted to take it with me to Australia as my son had asked for certain plugs for his tank it was guaranteed next day delivery but waited 5days with no luck Very disappointed as I could have ordered it elsewhere
S

Poor delivery and service

I paid extra to have my order delivered on a Saturday but it failed to arrive until Monday Contacted the sales team but I have had no reply with an explanation for the Delay I needed the items for the weekend so had to purchase items from high st retailer due to the failed delivery Very poor service from Complete Aquatics

Completely dissatisfied with the

Completely dissatisfied with the fishtank They just fobbed me off so I hot nowhere

About Completeaquatics

Leading aquatics online superstore offering marine aquariums and freshwater aquariums and more. Rated 5 stars on TrustPilot. Free UK delivery available.

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business