Convertkit Reviews

Overpriced and very limited

Overpriced and very limited and the design area is not at all intuitive Feels like super beginner software or something BARE BONES It s easier to just use the free version of Mailchimp Why anyone would pay for this is beyond me I was shepherded over to Convertkit from Fanbridge when Fabridge sadly went away Convertkit offers none of the features that a performing artist like me requires I started a Mailchimp account and just started using that but kept my convertkit account open until I had a chance to make sure I had all of my contacts etc I have a little over 400 contacts - not much I was being charged 9 80 month which is what I was paying with fanbridge Then I noticed all the sudden they were charging me 30 a month There were three months of the new higher charge There was no communication from anyone about it Anyway Not worth it

Dreadful customer support moving providers

Absolutely dreadful customer support I wanted to set up a simple evergreen newsletter after subscribers finished a 5 day sequence I reached out 5 times to support to help add the subscribers back into the automation and every time someone did something new to the automation which completely messed it up My subscribers are yet to receive an email because no one has a clue what they re doing They ve added all sorts of tags and segments to my automation which make no sense Some of my subscribers are stuck in the tags Some are stuck in completed even though they never finished the sequence and some are stuck because of bulk actions A support staff added 500 subs via bulk action and now I m told I can t do anything with them They can t receive any emails unless I send out a broadcast which is terrible Moving email provider as I m paying 60 a month for a terrible service Honestly I d avoid at all costs Don t fall for the glowing reviews likely affiliates who can profit from a decent payout without ever using the system themselves

This Email Service Provider Is UNETHICAL AVOID At All Cost

We were collecting a lead through a form we created on ConvertKit All of a sudden they shut down our account Now we can t even export all of our contacts we collected through the form anymore We ve paid thousands of on paid ads to get the leads and they didn t give us a choice to export them There is a lot of email service providers such as GetResponse Aweber so on and so forth Avoid them at all costs otherwise you will be wasting a lot of money and time I really hope you won t make the same mistake we did

An absolutely dreadful experience and

An absolutely dreadful experience and waste of time right from the start The so-called welcoming committee interrogate new clients with dumb-ass questions when all you want to do is get started When I told the bot I simply wanted to get started on my project I informed him it that I have other accounts namely Wix and Canva that let me get on with my projects without dictating to me what I want Hi there Thank you for waiting I see you have a case open with other product specialists Please respond to that case to avoid duplicate tickets I may need to close this case to avoid confusion Thank you - ColineThat was my last piece of correspondence with the help lady The only one left confused is me the client

They have a privacy policy that is

They have a privacy policy that is forbidding too many email marketing topics If you are not respecting these rules you get instant account closure So you have to wait for the customer service hours until they export and send you your email list

We have been using ConvertKit since

We have been using ConvertKit since 2021 but are now in the process of moving to someone else We have between 1000-2500 subscribers on our list and we pay 490 year That s a lot of money when things don t work as they are supposed to Lots of issues with rules not working as they should some emails get sent out to more people than it s supposed to some email are not sent to the right people sometimes I have issues with clicking simple buttons like today when I was unable to unsubscribe a few cold subscribers On the chat there s only a bot and you have to wait a long time for a human When we first joined there was always a human and they were very fast answering your questions These days it seems like they don t know what my issue is

I recently signed up to a newsletter

I recently signed up to a newsletter only to realise I had signed up to 3 others without my consent There is clearly a glitch in the system and it needs to be fixed Extremely irresponsible handling of customer data

These people make up there own rules

These people make up there own rules and change the meaning words to fit their own agenda SCAM ALERT Do not use these scam artist who just want your money with heartless discontent Run to other services that understand what an email list is and they don t change the meaning of words to make the rules up as to fit their own selfish immoral company

Do not waste your time with this email

Do not waste your time with this email marketing provider Their terms and conditions are impossible to pass They do not work with many niches It is very unclear what content restrictions they have and what you are allowed to promote They will not give you a clear explanation If you see any email provider asking 10s of questions of your account confirmation delete the account immediately and do not waste your valuable time