AI Review Summary
Based on 67 reviews
Reviews highlight strong staff performance, cleanliness, and good facilities at Cove parks, with particular praise for customer service and specific team members. Several guests note issues with maintenance, broken items, and inconsistent experiences across sites. Some long‑standing owners report declining conditions and management responsiveness over time. Overall, guests value the locations, activities, and family friendly environment, while pointing out areas where standards and communication could improve.
What customers love
- Helpful staff
- Clean facilities
- Great location
- Good activities
- Strong loyalty
Common concerns
- Poor maintenance
- High prices
- Inconsistent standards
- Booking issues
- Limited evening entertainment
Last updated 1 week ago
M
Mr Frederick Elliott
What a awful place this is Iwas so looking forward to sitting outside my caravan having lunch or dinner or just having a few beers I couldn t do this because there are NO table and chairs unbelievable I went to reception to ask for some none available What sort of holiday camp is this when you can t seat outside in the evenings I paid 1600 for this crap place never again stay away
J
Jen Sunfield
A place that doesn t take environmental
A place that doesn t take environmental issues seriously It s in a national park and the whole place is run without a single care for the environment at all Really sad as the surrounding area is simply stunning Would avoid what is an outdated badly decorated waste of money though
M
Mr JAMES WALSH
Promised a refund none given
I recently booked a couple of nights at Loch Lomond with Argyll Holidays but unfortunately due to confusion booked the wrong nights which I cancelled almost immediately I expected some refund and indeed a gentleman named Graham assured me that I would receive the money back I have had no refund and Argyll Hol s no longer reply to my emails Everyone makes mistakes it s just sad that this company sees it as an opportunity to take a person s money We certainly won t book anything with Argyll Holidays again
K
Kumaran
Can t get hold of them
I ve been trying to reach Argyll Holidays through phone for number of days and still can t get hold of anyone This is regarding the unconfirmed reservation in one of their facility Sent multiple emails as well and still there is no response from them yet They are unreacheable for any queries
J
Jo
1st and last ever visit
1st and last ever visit Caravan was missing bedding prices are sky high 2 hot dogs 2 kids nuggets and 2 bottles of water 29 beer expensive considering it is Coors light Clubhouse over crowded and to get to the bar a 20 minute wait Arcade was dirty and many amusements not working access to the pool means getting in the queue an hour before the time slots and even then it s not guaranteed Everything is done via their app booking activities and access to your caravan which is ok if you want to pay the WiFi charges if not the reception is poor Very poorly run and cheaper to go all inclusive abroad which I will be doing rather than returning here
P
Paul Chaplin
Terrible service
After 12 years of coming to seal bay and bunn leisure our most recent experience we will not be back We have had 5 years of unsatisfactory holidays which have been sorted out this year despite my injuring myself on broken furniture in our unit which had tape covering it among othervthings the management couldn t care less Tia was absolutely awful Rest assured cove bay has seen the last of us
C
Carol
URGENT I am awaiting an email from Cove I am wanting a full refund of 278
I am awaiting an email from Cove complaints department I have asked for the contact details of your CEO which haven t been forthcoming I have been writing back and forth to various people to try to obtain a refund for a short stay at Drimsynie Hotel in Scotland in April of this year My latest email had been addressed to the complaints team uk on 22nd May 2024 to which I have received no reply to date I have written to them 3 times now All such very poor service from the top down it would seem
R
Real reviews
Will never be back
Will never be back Cabins are really poorly maintained we had issues with the doors locking family members inside whatever room they were in the shower doors are hanging off the rails the hot tub was like a foam party they did try and give us a free meal but we had already purchased all food required so was abit pointless Isn t worth the money in my opinion
M
Matt
Missing Games Console
We had a great time at Solway Holiday Park with our 3 children over the May Bank Holiday Weekend and would ve left a 4 or 5 star rating But when we checked out and locked the Chalet we forgot to pack our Son s Nintendo Switch which we left plugged in the Living Room When we contacted the Park to inform them of this the Receptionist said nothing had been found That games console didn t walk out of there on its own and the Member of staff we spoke to couldn t care less So the mystery continues We ve emailed and phoned the Park a number of times but have got no where Customer Service is nonexistent We were going to book again for later in the year but will go elsewhere
C
Consumer
Worst campsite ever and company ever
Worst campsite ever arrived Friday 23rd aug after a booking for electric pitch to be told after 3 hour drive with a 4 year old got no pitches as the place has been flooded ALL WEEK and we ve told people not to come but not you as we didn t have you number they DID have my number and email as I checked and had also been emailing them about booking activities I was told there s no pitch stuck you tent under that tree It was not a pitch and it had no electric port there was also no electric on site that night and no running water in toilets we had to leave as it was unsafe filthy and flooded my 4 year old had a serious fall as it was so flooded and dangerous on the grass Since then they refuse to answer emails or calls about a refund for a service I paid for and they did not offer solway and cove as a company are disgracull 61 horrendous reviews in here They have took my money and refused to give it back