Cove Reviews

Cove UK | Award-winning resorts, exceptional communities.

cove.co.uk
3.04
67 reviews
Average Rating
Based on 67 user experiences

Rated 3.04 out of 5 by 67 Happy Customers

35.8%
4.5%
17.9%
11.9%
29.9%
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AI Review Summary Based on 67 reviews

Reviews highlight strong staff performance, cleanliness, and good facilities at Cove parks, with particular praise for customer service and specific team members. Several guests note issues with maintenance, broken items, and inconsistent experiences across sites. Some long‑standing owners report declining conditions and management responsiveness over time. Overall, guests value the locations, activities, and family friendly environment, while pointing out areas where standards and communication could improve.

What customers love
  • Helpful staff
  • Clean facilities
  • Great location
  • Good activities
  • Strong loyalty
Common concerns
  • Poor maintenance
  • High prices
  • Inconsistent standards
  • Booking issues
  • Limited evening entertainment

Last updated 1 week ago

S

Awful place to stay would never go

Awful place to stay would never go back Security were a bunch of angry yobs all bar one who was a lovely man my plug was sparking in my caravan which even the electrician said was very dangerous and could of caused serious harm to my children The single beds were like prison beds as my son called them just an utter joke from start to finish After spending over 500 for a caravan and hundreds on activities I am very disappointed Would not recommend to anyone
J

horrendous cove

I have been attempting since the 4th of january to leave the park i do not get an up to date statement i have emailed staff and their line managers and their line managers with little or no response I have been sent other peoples personal and financial information in error have organised a collection to be told its not possible what can i do now do not buy a caravan here it will be a huge mistake
J

We booked a good caravan with

We booked a good caravan with booking com for seal bay site when we arrived there no facility to authorise my bank card receptionist was not very helpful fortunately my sons card was accepted We found the steps to caravan not very safe or very stable but my big problem was we booked gold which it wasn t when I questioned this was told we were in silver not in the slightest interested when I contacted customer services and told to get in touch with booking com after going through your online brochure my caravan looked a lot like a bronze caravan
H

Avoid

Avoid Used to love our camping trips here but not since recent management take over Camping site was a noisy building site with glamping pods being built which ruined our whole experience I emailed to complain about it still awaiting a full response EDIT Email reply received dismissed my complaint totally and told me it was too late to do anything about it Shocking customer service
D

We arrived at seal bay on monday 29th

We arrived at seal bay on monday 29th july and its now wednesday 31st july and we are back home The accomadation was good but we were appalled at the lack of evening entertainment for the kids My granddaughter cried both nights as there wasn t much going on I know you are no longer bunn leisure but they were great for their entertainment and now its the same in both main clubs so not really an option to go to the other club Also queuing to get into the swimming pool was ridiculous so much waiting around before you can get in and kids dont like the long wait All in all very disappointed after spending over 800 for this holiday We have been coming here for years but this was definately the last time
B

My holiday has been cancelled a second

My holiday has been cancelled a second time at Medmerry Tried to book alternatives with the team there but there not on the ball and the alternatives have now gone This was supposed to be my third holiday with cove this year Asked for deposit back and will go elsewhere in the hope of finding something nice not just what s left Disappointed
M

Terrible Customer Service

I have been trying to book with Gwen al Mor for a special weekend in October for my partners 70th birthday The prices online say it will be 279 for the weekend and yet when I try to book the price seems to go up It is unclear why I rang customer services only to speak to an extremely unhelpful customer service agent Katie who clearly didn t bother to look online to see what I was seeing as she just blankly told me that the prices do rise at any moment I checked and they hadn t it was still saying 279 I asked to speak to the manager and she said that she was in charge How can you honestly operate a service where you advertise at one price and then charge another with no clear explanation Also if I were you I might consider moving Katie away from a customer service role she is not doing your business any good at all
A

Appalling customer service

I bought my daughter a voucher for solway holiday park She made a mistake with the dates Cove refused to alter the dates without demanding 160 extra They also refused a refund I ve called them quite a few times and been lied to by staff about this They deliberately lie and promised to call back which they never did Reply to response by cove UK I have been dealing with the customer relations team What a stupid standard answer you have given Terrible company Appalling customer service
P

Caravan below standard

Caravan in disrepair Bathroom door handle hanging off Oven extractor not working Broken draw in freezer Wifi not good No oven tray No disabled parking bay do not accessible easily with wheelchair No patio chairs Caravan in need of maintenance Very disappointed
P

I sold my caravan on the Solway Cove

I sold my caravan on the Solway Cove Site in June 2023 After agreeing the electricity meter readings I found I had been overcharged by 92 50 based on the unit rate All of my emails to the Site Finance Manager regarding this oversite were ignored and I just gave up trying to get this money back Appalling company and customer service Avoid if you intend to buy a caravan on this site

About Cove

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