Cuddlybeds Reviews

Cuddly Beds - Autumn SALE Upto 70% off

cuddlybeds.co.uk
3.96
112 reviews
Great Rating
Based on 112 user experiences

Rated 3.96 out of 5 by 112 Happy Customers

53.6%
17.9%
10.7%
6.3%
11.6%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
N

Be sure to read the returns policy

Be sure to read the returns policy Products are good
C

Bad communication

I ordered the bed with a great discount but when the bed arrived the foot-end drawers were very poorly made and didn t look finished inside the headboard was ok but could have been better The worst experience for me was delivery communication was very poor and my mattress didn t arrive with my bed it arrived a week after which i wasn t told then had a phone-call 6 o clock in the morning saying that they would be with me within half an hour which was very inconvenient but there was nothing i could do
C

Good company

Not the best quality fabric and poor fitting service but the company got in touch quickly they were very helpful and refunded fitting service
A

Ordered 2 samples

Ordered 2 samples Took a long time to receive and when they did come only 1 was what I had originally ordered The second one was incorrect It hasnt given me much faith to place an order with them now
P

Divan arrived with badly fitted caster fixing

Divan bed arrived on Saturday evening Started to put together and then realised one of the casters would not fit correctly in the lower end of the bed this was due to the fitting it sits in being fitted poorly in the corner of the Divan itself I eventually managed to resolve the issue myself after 15 mins of using various tools to try to manipulate the fitting General quality of the bed is reasonable but the lack of quality control before it was dispatched was evident from the fact that a simple check to fit each of the casters would have identified the issue
W

No complaints with the product this I

No complaints with the product this I am very happy with However the courier was not my best experience they only delivered to the ground floor not to the bedroom then said that they didn t have time for this after they was two hours after they said that was going to arrive
H

Great bed poor communication

The bed is amazing and the delivery driver was extremely helpful But the reason for the 3 stars is the communication as I needed to chase for updates I was eventually told a day it would be delivered then that got delayed to the following week
M

Sent me the completely wrong mattress

Sent me the completely wrong mattress first time round Correct mattress came week later given 50 refund for inconvenience Mattresses come up very firm compared to dreams etc
M

Product is 5 star service not so much

Product is 5 star - very pleased but delivery was slower than advertised and the contact with the company was poor and vague
L

A mixed feel

The headboard for this bed is absolutely stunning However the bed itself appears to be a strange size The base is bigger than our mattress and we have to adjust the mattress so that it covers the white fabric on the top of the base I asked a few questions via email to customer service including whether the base was reinforced as our mattress is super heavy and one guy told me to look inside the base for extra wood and when I explained I don t know what that means someone else emails me saying if it s cushioned from the edges then it s reinforced I m not sure why someone couldn t just check on a system what I d been sent But the bed is fine feet feel a bit flimsy other than that we re happy

About Cuddlybeds

Cuddly Beds is a small independent business offering the best products and services for our customers. We have over 10 years of experience in the bed manufacturing industry and have developed Cuddly beds to retail directly to the public; cutting out the middlemen and putting the savings directly in...

United States

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