Cuddlybeds Reviews

The bed quality is pretty decent for the price the headboard feels sturdy Overall impressed with the Bed Downside is delivery I had no prior call as suggested on the site that it was going to be delivered it was only until I emailed around 5pm luckily on the day before asking roughly when am I expecting delivery did they message to say it was going to be next day otherwise I don t think I would of been told I was also given a time slot of between 8am and 1pm but the driver did not arrive till about 2 45pm He also showed up with someone who clearly couldn t help unload the lorry and I ended up carrying stuff from the lorry to my communal door

Placed an order from this company 3 weeks ago When ordering I was advised that delivery would be around 2-10 business days I received an email of confirmation of purchase shortly following A week goes by with no updates or communication from the business Until I took it upon myself to send an email enquiring as to the status of my order and when I could expect delivery Moving house next week so was panicking that this would not be delivered in time A few days go past with no response until I received a very vague reply from manager Jay Jay was extremely kind and could not apologise more for the delay however in my opinion was not able to give me a response that would put my mind at ease I was told that there were delays to my area due to the courier service however they would be in touch soon to arrange delivery Another week goes by without any communication By this point I started reading reviews online which I wish I did before ordering and started to panic that I would never receive my order as many many people like myself are still waiting or have had negative experiences I was about to send another email and was considering asking for a refund and going elsewhere however by luck I received a generic no reply email from the couriers which gave me some hope The next day I was contacted and delivery for the following day was arranged Could not fault the couriers at all They called 10 mins before delivery and helped bring the bed into the house despite it being doorstep delivery The bed looks lovely I have yet to build this as in the process of moving however so far so good Overall I am quite disappointed in the lack of communication and regular updates from the company I know from further research that they are a smaller business however some better communication and customer service would have put my mind at ease and made this a much more pleasant experience