Overall, customer experiences with Cumbrian Properties are polarised, with a majority of 5-star reviews praising efficient sales and lettings services. Many clients highlight specific staff members like Sarah, Sue Moses, and Ann for their professionalism, excellent communication, and willingness to go the extra mile. Sales and lettings are often completed quickly, with viewings arranged within days and properties let or sold rapidly. However, a significant minority of 1-star reviews report terrible service, including rude and unhelpful staff, poor communication, and failure to reply to emails. Several landlords complain that property inspections were superficial, missing major issues like unauthorised structures or missing items after tenancies. Some sellers were charged fees despite properties not selling, and one claimed another agent sold the property within a week. There are also reports of misleading listings, such as properties advertised for rent when they were actually for sale. Others mention aggressive or arrogant attitudes from staff when dealing with offers or queries. The overall satisfaction level is high among those who had positive interactions, but the negative reviews indicate serious shortcomings in consistency of service. Delivery of promised services like viewings and updates is generally praised in positive reviews, but the negative reviews cite a lack of follow-through and accountability.
What customers love
- Staff members like Sarah, Sue Moses, and Ann are frequently praised for being helpful, professional, and communicative.
- Sales and lettings processes are often completed quickly, with viewings arranged within days and properties let or sold rapidly.
- Many customers report excellent communication and regular updates throughout the buying, selling, or renting process.
- Staff are noted for going the extra mile, accommodating busy schedules, and resolving issues promptly.
- The company's local market knowledge and realistic valuations are appreciated by both sellers and buyers.
Common concerns
- Several customers report poor communication, including ignored emails and lack of updates after a sale falls through.
- Multiple negative reviews describe staff as rude, unprofessional, and aggressive, especially during phone calls.
- Some sellers were charged fees without achieving a sale, and one reported the property sold within a week after switching agents.
- Misleading listings were mentioned, such as properties advertised for rent while actually for sale, wasting potential tenants' time.
- Landlords criticised superficial property inspections that missed significant issues, leading to problems after tenants moved out.
Last updated 1 month ago
