Based on authentic user experiences
SARAH
6730 reviews
N/A
1 year ago
Took ages to get the bike and when it
Took ages to get the bike and when it arrived it looked like it had been returned from another customer It was scratched in 5 places and missing the stem head fitting plate Not impressed
NIGEL COLLEDGE
6730 reviews
N/A
1 year ago
Unbelievable Do not order from Cyrusher
Unbelievable I ordered a 760 and was sent an 800 Not what I wanted Then when it arrived the UPS driver dropped it off the van and broke the front forks I Was sent a replacement fork from China but the wrong forks I returned the bike eventually had a refund after a lot of argy bargy The collection was made by UPS in spite of the box having THIS WAY UP the driver rolled it down my drive over and over further smashing up the contents Today I had a phone call from the next owner he had been sent the 800 instead of a 690 folding bike in the same stage of disrepair that I had returned it in My invoice was still in the box and had my phone number on it So beware the 800 is going back again and if you order any model there is a fair chance that you will receive this rather damaged bike by now only fit for the scrap heap
Douglas
6730 reviews
N/A
1 year ago
Dreadful Customer Service
Dreadful Customer Service After less than a year my battery stopped charging After 4 weeks of trying to get an agent to take an interest I agreed to pay 100 for a new battery and was told it could take up to 4 weeks to arrive After SIX weeks I got back in touch Oh no Nothing had happened They then sent a battery but NO KEY It took several more weeks many photographs many many phone calls and web chats before AFTER 4 MONTHS a key arrived and I could use the bike again If you buy from them just pray nothing goes wrong
1 PMA
6730 reviews
N/A
1 year ago
I can confirm
I can confirm based on first hand experience that Cyrusher bikes are awful things Quality was clearly at the bottom of their priority list and they spent most of their budget on spamming the internet with self-written reviews to cover their tracks If people are looking for Cyrusher reviews I sincerely hope they end up on here on trustpilot rather than on Google Reviews On Google reviews you can see so very clearly that the vast majority were written by Cyrusher themselves 99 percent come from Cyrusher s own website and on most of them the customers posting the reviews haven t even replaced the asterisks where Cyrusher asked them to
Jacob Garcia
6730 reviews
N/A
1 year ago
Atrocious Customer Service
I ordered a replacement key for the bike over a month ago- the website said delivery in 2 weeks Emailed them at 4 weeks and they said sorry it takes time to make a c tom key I ll ask a coworker for more information 1 week later and still nothing BUY SOMETHING ELSE
Farook Selant
6730 reviews
N/A
1 year ago
Customer Service absolutely appalling
Customer Service absolutely appalling The 2 years warranty they offer is a joke Buy from a reputable seller if you require an ebike
Graeme Cowan
6730 reviews
N/A
1 year ago
DO NOT TOUCH THIS COMPANY WITH A BARGE
DO NOT TOUCH THIS COMPANY WITH A BARGE POLE RIP OFF MERCHANTS TO THE LAST Tried to purchase a spare battery these shower want 500 for a battery Do not let yourself get ripped off by these scum don t give them a penny and shop elsewhere YOU HAVE BEEN WARNED
Alan Whittington
6730 reviews
N/A
1 year ago
Trying to book a test ride
Tried to book a test ride at gloucester on 2 seperate occasions it states as it s been submitted but no confirmation sent or any contact made to confirm the appointment by cyrusher On seeing the reviews given by others on trustpilot I think I would be wise to avoid any dealings with this company
Harry Downie
6730 reviews
N/A
1 year ago
Promised a new battery replacement by
Promised a new battery replacement by Alice yose power team by way of emails to my supplier liam williams who negotiated this exchange subsequent i have had absolutely nothing except my dud battery with only 209 mls on odo absolute disgrace putting it in writing emails totally absolute no intentions of replacing it So when you read this maybe you can redeem yourself Alice yose customer services doubt it Things are hard for everyone so do the right thing
Mark Anthony
6730 reviews
N/A
1 year ago
i bought 2 bikes one had missing parts
i bought 2 bikes one had missing parts and was damaged I ve been trying for 2 weeks to return this bike no one answers the phone and when you send an email they promise to have the bike collected but no one turns up to collect it ive complained about this and the terrible customer service all to no avail my emails are being ignored now ive had to start a charge back section 75 to get my money back do not buy from this company
