Dancewearsolutions Reviews

the customer service there is terrible

the customer service there is terrible they treat you poorly even though you can spend hundreds of dollars there they don t help

I received an email stating my order

I received an email stating my order had been shipped 12 28 20 On 1 8 21 tracking information still showed the shipping label had been processed but the shipper never received the package When I spoke to someone in customer service the package had never left the warehouse Dancewearsolutions com assumes no responsibility because you know all shipping guarantees have been suspended due to COVID I guess that applies even if the shipper wasn t given the shipment according to this company Consequently there is no gift for tomorrow s birthday party and replacement arriving 4 days from now is the best we can do sorry Personally in my opinion you could have done more How about an offer of overnight shipping

Horrible customer service

Horrible customer service ordered many items for my daughters recital Was really expensive and half didn t fit Had to pay to return exhange and then was not shipped one item had to prove to the cust svc rep that I sent the other item back I had email proof and then was told they couldn t exchange b c there was pet hair on it they were black leggings my daughter tried on for 10 seconds because she couldn t even pull them up we do have a dog so there could have been some fuzzy or pet hair but it s RIDICULOUS AND no one even informed me in any way So now I m out the money and have to pay more money to get leggings I cannot and will not go through this company again

Cheap shoes expensive to ship and return return process complicated

sneakers ordered They are way small and also cheap feeling Of course they weren t expensive but that 10 shipping plus another shipping fee to return is too much to ask of customers Disappointed Tried to print out the return form and nothing prints The form has to be completed by hand there is no fillable pdf The shoes arrived quickly but that is the only positive part of the experience

Delivery was really fast and product

Delivery was really fast and product quality are great It was just a bit expensive but still worth it

Would recommed

Have bought from this site a few times as its impossible to get dancewear in larger sizes in Ireland sizes and quality are very good Only had one issue with my last order which was rectified immediately when I contacted them

Excellent excellent excellent

I am writing this at 9 54am having just received my order placed yesterday 1pm through DancwearSolutions com I needed an item within 2 days for a dance recital which is tomorrow I was prepared to pay extra for expedited shipping when I saw in the checkout screen that free ground shipping stated 1-day delivery which I was very skeptical about so I called and was told this was only an estimate based on my location in an adjacent state and that processing may take up to 48 hours before the order ships and I was also warned that due to COVID shipping may be further delayed It was recommended that I select expedited shipping to ensure delivery in time but if I wanted to take a chance with free ground shipping I could call about an hour after placing my order to let their team know I was hoping to have this order ASAP so they could push it through processing a little quicker but again they warned that they couldn t make any guarantees It wasn t the end of the world if it didn t arrive in 2 days we could still use everything after recital and I didn t want to pay 20 for expedited shipping so I chanced free shipping and called an hour later Both reps were super nice and helpful The second confirmed exactly what the first had said I received tracking notification last evening that my order would arrive this morning and it did Everything perfect and exactly as ordered So happy that everything went better than expected and we have what we need in time for a stage performance with a day to spare Keep in mind that free ground shipping was 1-day for me because I live in a nearby state Further distances would obviously take longer But for me service has been spectacular Couldn t be happier Thank you Dancewear Solutions