Dbeckshoes Reviews

Don t order these

Don t order these Mine were to small wanted to return for a bigger size I wrote to them three times to ask how to return and exchange for a larger size No response until I wrote again They said there is no return policy and that I agreed to keep the shoe

Got there boots for my wife for

Got there boots for my wife for Christmas Opened the box to find out there was NO FUR I almost didn t buy them because of the reviews but seamed like the company fixed there F-up they offered my a discount on my next purchase what a joke worst company for backing up there products F them

Buyer Beware

I ordered my first pair of shoes and the stench from them was horrendous I left them in the garage to air out for about a month The size was a bit large but wearable This was their mesh shoe version The next stupidity decision I made was to purchase a second pair their velcro strap version shoe I ordered 1 size smaller than the previous pair I had purchased These shoes I could not get on at all So now I have 2 pairs of these shoes with a difference of approximately 1 25-inch difference in length Never found a size marker on either shoe So now I am reaching out the this DBECK company for a return and they want to negotiate with a 20-dollar compensation or 70 percent off another pair of shoes At this point I am now out of about 120 00 USD and this company wants me to buy a third pair at a discounted rate So all I can say now at this point Buyer Beware

My shoes showed up with a broken zipper

My shoes showed up with a broken zipper I was really looking forward to this pair of shoes too now I got to find a way to return them 90 for a broken zipper

Sent wrong item

I ordered a pair of boots that have a zipper on each side with a fleece lining I was sent a pair with elastic around the top I let them know they were wrong because I have a prosthetic leg and the foot won t slide on it unless the open enough according to them I ordered them They don t enclose a slip with any information After a eeek of back and forth they tell me they ll give me 50 off a new order I would have to pay for returning them at a cost of 20-25 shipping and then have to wait for them to inspect them Whatever you do DO NOT ORDER FROM THEM they lie about the 100 satisfaction Sure at the additional cost to the buyer

Not a good company

I purchased these shoes and received them early September 2023 I walk for 1 hour every day and 99 of the time walk on concrete paths The shoes heels started to disintegrating within 8weeks I contacted customer service and below is the reply Do they think I would purchase from them again NEVER These shoes cost me 126 00 aust I should been given a full refund or replacement I then put a descriptive feedback with 1star rating and photos This feedback was taken down not to be found anywhere Very suss don t you think Dear Customer We hope this message finds you well We regret to inform you that the 30-day window for shoe replacements has elapsed and unfortunately we are unable to process a replacement at this time due to our policy constraints To express our sincere apologies for any inconvenience this may have caused we would like to extend a 30 discount on your next purchase as a form of compensation We value your understanding and want to ensure your satisfaction with our products If you have any further questions or if there s anything else we can assist you with please don t hesitate to reach out Best regards ShirleyCustomer Service Representative

Return is a BIG hassle

I ordered two pairs of shoes They sent me one pair in the wrong size 4 sizes too small The other pair is much too tight I had checked out their return policy before buying but once I emailed to ask for the return authorization I started into a loop of crazy return emails I have now been offered a discount to keep SHOES THAT DON T FIT because it is going to cost ME to ship them back shoes that don t fit My current recommendation is that you do not buy shoes from this company their email Dear customer Thank you for bringing this issue to our attention If you choose to return the item please note that the return shipping fee which may range from 30 to 35 will need to be covered by you Additionally there might be a waiting period until we receive and inspect the returned items To provide a more convenient solution we propose processing a refund of 40 directly to you without the need to send back the original package or wait for the return procedures and inspection Please let us know if you accept this solution and we will proceed accordingly to ensure your satisfaction

I ordered and received two pairs of

I ordered and received two pairs of shoes from this company The shoes do not fit and I am trying to get a refund and return the shoes I tried to send emails to all the listed addresses and got notice that they were undeliverable I tried to call the number and was told to email the addresses on the list I am frustrated and angry at the lack of customer support that I have gotten