Diddikicks Reviews

Happy to take your money however

Happy to take your money however customer service are rude and unhelpful if there are any issues Lack of empathy and aggressive wording in communication 20 years in customer service never come across such lack of professionalism

Been with Diddikicks over 2 years Cancelled now as poorly run

Been with Diddikicks over 2 years first impressions was poor as felt it was run by kids my son did seem to enjoy going so kept him there As time went on it was ok for socialising my son around others a swap round in staff and it dropped off the scale After afew bad experiences and having to contact management the response was not what expected as was made to feel like we didnt matter A comment from the Owner Manager was ive not written a letter since school very professional After another issue with my son being let down by not receiving his bday card after we was notified saying he was to get it in next session I notified them again but was left with no apology just rude and argumentative emails I cancelled my subscription instantly as i wasn t giving them nomore of my money as we clearly didn t matter to them There is another toddler football sessions run in the town so will be jointing them as i would advise others to aswell Stay clear of Diddikicks

Reward system discriminates against vulnerable children

Have been taking my grandson to Diddikicks for over a year now and on the whole he loves it The coaches are really good and encourage each child The big issue is customer service regarding the children s reward for attending Every week he queues up excitedly for his sticker which he wears with pride and cant wait to show his parents However it has come to my attention that they are not sticking the stickers on his chart as requested and now a year down the line he has no way of collecting his reward as the other children do I phoned head office confident that this would not be a problem as a register is taken at the beginning of every session so his attendance would be recorded I was absolutely disgusted to hear that their terms and conditions state that unless a child baring in mind they are all under 5 years old removes their sticker from their shirt where the coach places it and puts it on the chart then they can attend every session but never qualify for the reward When I questioned this as in my opinion a small child is getting penalised for unorganised parenting I was told that my grandson is too young to realise that he was missing out Surely if this is the case then the whole system is pointless The register taken at the beginning of each session I was told is not an accurate record of attendance I am not asking to cheat or cut corners but if a child has attended enough sessions to be rewarded then this should happen with or without the need for parental involvement As a foster carer in the past I know how important it is for these children to wear these stickers and show them to families that they often are not able to live with through no fault of their own Diddikicks then penalises these children further by punishing them for the actions of the parents Get up to date Diddikicks and treat these children with the respect and care that they deserve because I truly think that currently they are being discriminated against and am going to pursue this further

Diddikicks for toddlers

We have been attending Diddikicks just shy of a year now and our son absolutely loves it Coach Liv is amazing at her job and our little man absolutely loves the interactive activities set out by her Diddikicks has really helped our sons personal development whilst learning different body parts and colours in the process In addition to helping him become well adverse with different football techniques and skills Coach Liv has done such a great job with our son since he joined he was able to move up to the next class well ahead of the age group schedule Keep up the great work Warrington

My little girl s experience 2yrs old

We signed our little girl up for Diddikicks because she was very shy and lacked confidence around other children She would often cling to us and was hesitant to try new activities We were worried about how she would cope in social settings and wanted to find something that would help bring her out of her shell From the very first session the coaches were incredibly welcoming and patient They made her feel comfortable and we could see them working hard to include her at her own pace After just a few weeks she started to open up With each session her confidence grew not just in football but in herself She began engaging more with the other children and even started joining in with group activities something we never imagined she d do before Now after four months we can t believe her transformation I can t recommend Diddikicks enough