Digihero Reviews

Predatory sales unacceptable customer service

The Laced-Up Project has had an ongoing battle with Rosecure and its sister company Belcentrale since 2019 It appears that Digihero has acquired Belcentrale I have tried every method I know to negotiate an end to this mess but they have refused video and phone conferencing with me my business advisor So I now am doing something I ve never had to do with a business vendor I m naming shaming them publicly I have notified them that I would be taking this step Long story short A former sales rep gave me fraudulent information to get my signature on the contract shortly before he exited working for these companies When I discovered the fraud I wanted out of the contract After a couple of months of contacting their call center multiple times every week I eventually got to the next level and a rep acknowledged the fraudulent information and was tasked with resolving the service issues I was having at my 2 former Utrecht properties including -The installations were not completed on time for the opening dates of the boutique or community center Actually neither location ever had a point where the systems worked phones Wi-Fi pin machines alarms and security monitoring systems all had continuous failures -Their negligence left me in a position where Laced-Up Boutique did not have the high-level security system required by my insurance company for coverage of the value of my inventory -One tech was so verbally abusive that we banned him from both locations Before the pandemic hit I d recognized that the companies were a mess operationally and notified them that enough was enough and to come get their equipment and cancel the contract I had signed based on fraudulent information The Rosecure side uninstalled the security equipment from the boutique location but refused to take the Becentrale equipment I had pre-packed They refused to uninstall the equipment from our community center location I had everything uninstalled and have contacted them repeatedly to ship it all back So where things stand now they want their equipment back but also continue to bill me while refusing to resolve this in a professional manner To other businesses be aware they have predatory sales practices backed up by unprofessionalism unacceptable customer service

The same company as Infopact and

The same company as Infopact and Belcentrale channelconnect nl telecom-en-voip digihero-we-willen-de-afstand-naar-de-grote-drie-verkleinen

Traps you in a contract while not providing services causing our business to not be able to open

This company trapped us in a contract that will cause our business to lose thousands We signed up for internet phone and pin machine over 3 weeks ago and Digihero has yet to provide these services They will have you sign a contract then ignore you completely for 2 weeks so that you are outside the cancellation period while still not providing services or returning a single phone call or email We tried to cancel after 2 5 weeks bc we could not afford to wait any longer while they promised to call back or help they said they understood and it wasn t a problem then they sent us a 4700 invoice for the entire contract and threatened us before forcing us to take their equipment at an appointment we repeatedly told them we didnt want and didnt trust When they came to install the equipment they failed to have our pin machine so we could not even take payments during our soft open and lost tons of money giving our product They were installing equipment around customers repeatedly promising we would be all set We are supposed to open fully tomorrow but we cannot take payments so we will not be able to open We will lose thousands while we wait weeks for services They have told us that this is not their fault They have openly admitted to ignoring us for weeks on end while still telling is that is our fault I guess for trusting them They take no responsibility and have offered no compensation other than a free month in which we didnt have service anyway haha while still telling us we MIGHT have it next week and that we are contractually obligated to work with them on their timeline We are at a loss We are trying to afford a lawyer but there is no person they will even talk to so we would have to pay for hours of lawyer s time bc Digihero staff do not have conversations that last less than 3 hours We tried to get help or communication for 3 straight weeks with zero luck If you re are thinking of choosing this company DO NOT DO IT We are a HORECA business already struggling with lockdown they had absolutely no sympathy and even told us how hard it has been FOR THEM Save yourself Go anywhere else

That a company like this can lie and cheat

That a company like this can lie and cheat their customers is the reason I write this review My wife is paying but not receiving not only new fiber no nothing at all That they not get closed by the authorities with selling lies is unbelievable

Avoid this provider at all costs

Update 5 10 2024 Just got back from a business trip so the three days limit to respond has not been met The case is about my brother in-law s barber shop and is genuine Digihero don t need more info for that They know very well what this is about Original post Don t do business with those conmen Real situation my brother in law has a barber shop and those people approached him in his busy shop claiming they are representing KPN and that they have a better solution for his internet He is running Davinci barbershop software and needs a good and stable internet connection for that They made him sign a five year contract for a crappy connection And of course they re NOT KPN Avoid them at all cost

How is this even operating legally

How is this even operating legally They scammed my parents in law and now we go without internet every other day

They went after my old dad who barely

They went after my old dad who barely understands dutch and made him sign a 5 year contract that increases monthly with things like mandatory ip scan Don t use them they will scam your family too P S They changed their name to Rosecure BV avoid them

They are increasing their contracted

They are increasing their contracted rate every single month and they are playing with words that is government policy which no other company does It looks that this government policy is only made for this company It is on the contract clearly the rate is fixed for 5 years and no increase It is after almost tow years became almost double Never use them

She was prompt and quick to help

She was prompt and quick to help Solved my issue after so many tries Thanks