Digitalstorm Reviews

Will Not Honor Warranty

Purchased a cutting edge laptop from what i thought was a reputable company Laptop stopped working tried to get a technician to call me 3 times no call I called again and finally was able to order a power supply without technician review as they apparently were not available however the problem persists and requires technical inspection Called again for warranty work as it s still under Warranty until November 22 and was told they cannot honor the warranty as they cannot service the system and they cannot get parts The guy thought it was pretty funny too good attitude So if you buy a system from Digital Storm they will not honor the warranty for whatever reason they want to tell you BUYER BEWARE In Fact they will not even inspect the system to verify whats wrong I was told to seek out a repair shop as it s MOST LIKELY MY FAULT THE POWER CONNECTOR IS DAMAGED Told by Digital Storm Technician it s Most likely My Fault without an inspection I now have a 2500 door stop

BEWARE

BEWARE Just when you thought a company couldn t get any worse than DELL these guys pulled it off I tried to go with the little guy and support a local business but this was the worst service I have ever seen It appeared to be a great company but from the beginning they did not have parts then they up-charged me for a few things Then it was over a month late to arrive After all of this it just continually crashed They were not able to fix the problem and 5 months later I got a partial refund If you like wasting time and being jerked around look no further you found your place

I have a new DigitalStorm game

I have a new DigitalStorm game computer It has one problem that I am aware to exist My Bluetooth does not function I did several attempts with there Software Tech I have to say the Tech was great however with his wisdom and box of tools the problem still exist No Functional Bluetooth I wrote several messages asking for help The Tech believes it to be an hardware problem He said contact the manufacture for the Bluetooth Device or buy a replacement What is this a brand new computer that is not 100 operational I thought this company with all the great reviews would have been awesome DigitalStorm what will you do I seriously doubt they will My advice buy elsewhere

2 Months for a Dud

They took a month and a half to build the computer It finally arrived and they put in the wrong version of the motherboard without onboard WiFi and the power supply had a large dent in it I immediately packed it up and shipped it back It took a full month just to replace the power supply and motherboard and send it back They didn t bother swapping out the instruction booklet for the motherboard even It worked for one evening The next morning I try to start it and it won t even power on Additionally some of the components such as the Ram came marked up as if they had been used prior or they were just sloppy and scratched them up during installation Definitely do not order from these guys

It took over a month for my computer to

It took over a month for my computer to arrive When it finally did it was damaged and had issues When I reached out to support I was told that they are basically too busy to help I had to fix it myself A manager got in touch with me and said he would look into it but never bothered calling me back I will never return as a customer nor will I ever recommend a product from Digital Storm - not even my worst enemy

BUYER BEWARE

BUYER BEWARE They may make quality equipment but their ability to communicate and keep their commitments is among the worst I have ever experienced I ordered a build in February updates of the build only came after I pursued support tickets each time The initial turn around time was 30 days After dropping the ball 3 times over the next 3 months the build arrives the last week of June My need for this build has been superceded by my outsourcing the work needed to a local media company I no longer need this machine I never even opened the box These guys are literally forcing me to pay a 689 restocking fee BUYER BEWARE These guys do not play fair nor do they live up to their end of the bargain

The pcs are built well but have no

The pcs are built well but have no common sense the most expensive pc had a reverse motherboard so when using an AIO it is nearly impossible to fit a new rtx 30 series card and I couldnt fit in my rtx 3090 I just bought even though they said the pc would be upgradable Their only solution would be to send it back to pay shipping and handling to get a new case This company who builds pcs for years has no common sense on how to build a correct pc Do not buy

DO NOT BUY

DO NOT BUY Their product looks quality but truly isn t after a few months of use the nvme got corrupted because it was faulty to begin with I filed a warranty and they sent me a new one WITH THE SAME ISSUE They didn t send me a third one until I wrote a complaint online and that one finally worked Then the battery begins to have an issue and starts to swell I inquired and bought the replacement they recommended Well the replacement battery CAUGHT ON FIRE so I had to dunk the in water laptop to put it out destroying the entire thing Bottom Line Bad product with even worse customer service tech support

Do not buy from Digital Storm

Ordered an Avon gaming laptop in December 2021 Arrived January 2022 well packaged Booted up - track pad was broken 30 seconds into ownership my pain began Reported the issue right away Was told it was software drivers Remote desktop fix done Trackpad works for a few weeks Craps out again Another software fix 3 weeks Boom Broken again Returned to Digital Storm after 2 additional months of re-installs remote desktop time lost time by me Trackpad is replaced Machine is shipped back Trackpad still not working properly I have the extended warranty I have requested a refund as the product has been broken since day one under their money back guarantee Digital Storm has ghosted on me No replies No emails Silence Do not use this company