Dinelli Reviews

Refuse to provide refund information

Was excited to get my pair of Sunglass to find that the fancy box that is comes in had detached itself from the outer packaging Not massively put off I went to try on the sunglasses and found they were not to my liking So email the team as requested to ask for refund details noting that the box was damaged and they weren t suited for my face and to request a refund Initally received a quick response requesting photos of the box and then nothing for about a week It only took my following up to get a response from the company not answering my request for refund It has now been 14 days since I last had communication from them All I want is to send them back and get my refund as this is within my right but this company are being super unhelpful Sunglasses are fine but customer service is terrible Would not recommend

Damaged product- NO RESPONSE

I purchased two pairs of sunglasses but one arrived bent and damaged I immediately reached out to request a refund but I ve received no response The customer service has been terrible completely unresponsive Very disappointed with this experience

Don t purchase

Don t purchase - the company is a scam Don t respond to requests for refunds and falsely display a no refund message on products even though it is a legal right within 14 days

Ordered a pair of glasses weeks ago and

Ordered a pair of glasses weeks ago and they have never been delivered no on will answer my email about where they are Nightmare Do not order from this company

Warning Refund Policy is a Scam

Disappointed is understatement before purchasing item checked to if I could return looking a refund policy as new company as I have a narrow face and this can be difficult to find glasses Do not buy from this company as delay responses to requests for refunds and falsely display a no refund message on products even though it is a legal right within 14 days So basically the you can t return or get a refund will be reporting this company and wish id looked on here before purchasing don t fall for the instagram hype from the owners and family Also agree with writing own reviews to get rating up

No customer service team

Ordered the Tint Eastwood glasses emailed messaged on Instagram straight away to try change the colour i ordered - no response so i ordered a second pair with the intention of returning the first Ts Cs says to email and request a return within 2 week Since they arrived I have emailed numerous times attempted their online chat messaged on social media had ZERO RESPONSE It s sad as the glasses are actually very nice

Arrived bent wonky and no response

Arrived bent wonky and no response from their customer service I think they re all bought in from china and poor quality When I wanted to return for a refund they don t respond which is absolutely appalling to be honest Don t be fooled by the celebrity endorsement- poor quality overpriced sunglasses

Awful company

I have noticed that not only have they not dealt with the unhappy customers but are now putting fake reviews to drag the score up Deal with your unhappy customers Appalling awful company and I will be going to the ombudsman over their complete lack of ownership of dealing with problems