Down4soundshop Reviews

I have only Ordered a couple of things

I have only Ordered a couple of things from down for sound one was A JP23 amplifier and it is awesome but their customer service stinks when you ask them a question they never answer correctly they beat around the Bush or they don t know they have no Tech Support just some girls that answer your emails but don t even give the correct information I recently placed an order and it s been 5 days and it still hasn t shipped for some simple fuse holders but they tell me holidays and weekends slow things down well I placed my order Sunday Monday was labor day here it is Friday still hasn t shipped I recently asked them some questions about purchasing 2 agm batteries but they were not answered correctly so I m just gonna start shopping somewhere else crutchfield etc

Bad customer service One star for great products but

One star for great products but terrible customer service Canceled an order took an act of God to get a refund

Worst customer service

First in 2020 I bought two amps with extra warranties for 2 years on 2021 they get smoked so I asked Wolfram to send me the RMA to send them for fix to The Amp Lab in Fairfield Maine I paid the shipping and finally they fixed Last year I bought another one but Last February 2022 one of those they have fixed it smoked again 45 days ago I have been tried to contact Wolfram by e-mail on Facebook by phone but the 2 phone numbers I have are disconnected gues maybe they went out of business if so I m pretty sure Down4Sound and JP know Wolfram is out of business wouldn t be better if they tell us the truth what is going on be honest with the customers unexpected things happen but not beat around the bush Also I messaged JP on Instagram he never answer me back sent a message to Down4Sound page too called Down4sound like 3 times to get support from them and they just told me they are so busy you need to be patient I contacted Colin Buckeye used to be like a Wolfram Key principal but he s no more working there through a message and he gave me the name of Tim and his phone so until the 2nd time I called him he call me back and gave me the RMA link and still waiting for Wolfram response I m pretty sure I won t ever gonna receive it Don t waste your money and your time in here look for a well established company like Sonic Electronix Online Car Stereo Crutchfield etc

Agree with the rest they don t care about customers

Man I m glad I started off light I planned on purchasing 90 of my system through them That s not going to happen now I purcahsed 38 sqft of the 3 in 1 240 mil deadner sheets and 19 of the 23 sheets have the adheasive missing from the 1 8 to 1 2 from the end This must be cut off and can t be used I contacted support sent pictures they assured me that they have sold 10 s of thousands of sheets of them and this is the first time they are hearing of this Yeah right So I go back and forth through their ticket system and was told they were going to send out replacements on Jan 25th 2023 I asked for an update on Feb 17th and on the 20th they are asking if I still have the bad sheets Which of course I do I stopped the build till this could get fixed It appears on the 25th they were jus trying to get me to go away It appears they have no intention of replacing the bad sheets Their communication is the worst I ll not be purchasing anything from D4S again

terrible customer service slow shipping

I bought a sub woofer with built in amp It took over 3 weeks to get the unit By then I already bought a better unit from Crushfield and had it installed They take forever to send the unit Very slow shipping and order fulfillment I never opened the box and wanted to return the unit They took 2 weeks to finally agree to take the unit back I still have not received my refund I am calling my credit card company to do a charge back they suck use Crushfield

Please rethink your purchase from here

His return or may I say replace policy is terrible Only plan of replacing a faulty amp 1 time any other time he will talk down to you as if you re a child and you re stuck with a paper weight The first amp was faulty and the second lasted 4 days All electrical was up to par and it wasn t user error so no one can blame it on that He just let go two of his best employees One was his enclosure builder Now no one else is building enclosures for him and if so no where near as great as the original The second was in charge of packaging shipping and delivery I normally don t do reviews but the people must know He got greedy what happens when you get greedy you lose it all OH and who charges 25 for his signature that when he s not there to sign it someone else does

Purchased a skar rp2000 1D when it

Purchased a skar rp2000 1D when it arrived didn t work right out of box Contacted D4S to return and was told they would not replace it but instead they would ship it to skar for possible warranty So now I have no amp and the money I spent is in limbo indefinitely Will never deal with this place again regret doing it in the first place BUYERS BEWARE

This company sales faulty equipment

This company sales faulty equipment I ordered a amp for my son for Christmas and it didn t work We contacted customer support and got the run around We didn t ask for a refund we asked for a replacement and was told that we have to send it to the company that made the amp In other words they don t care about customer satisfaction it s not their problem

Customer service non existent watch out

Customer service non existent I guess they make enough doe they don t give a chit Canceledan order and switch amps was told expect refund 2 to 3 biz days Fair enough It now been 10 they don t answer the phone when they do they say we tried to refund your card wont except it Excuse me that s complete bull So contested the charge with my credit card Sure hope their equipment is better than their service I m having my doughts now