Dripex Reviews

Terrible

Terrible - I ordered a desk from Dripex via Amazon and they sent me the wrong one Despite trying the return via Amazon and the Dripex website I have still not heard anything

Incompetent scam or slow

I wish I had investigated this website further before making a purchase It looks fairly legitimate on the website compared to other fitness equipment websites While their customer service has been responsive their English is very poor and the datestamp details come in mandarin or something and they can not seem to answer the simple question of where my parcel is 2 weeks after ordering it The order was due to arrive by now according to their shipping details They have supplied tracking numbers for UPS and Hermes for my order but seem to have only printed the labels and not actually sent the parcels It would be a lot easier to be patient if I understood what the issue is but I don t think their customer service team have been able to communicate this and keep asking me to wait for an update - day after day I m not sure it s a scam but will let you know if I manage to get a refund I thought I would get the order plenty of time before Christmas but it looks like that will not be the case

Bought one of their treadmills a couple

Bought one of their treadmills a couple of years ago to maintain fitness through the pandemic Had a some technical issues but their UK customer support have been fantastic - even out of warranty Budget treadmill has lasted better than a 1000 one I had before this Update New motor fitted and back working like new Update to update 23 09 2022 After 3 weeks motor started overheating and cutting out again Dripex support has now stopped responding to my emails Rating dropped accordingly Update Still not replying so down goes the rating 1 Nov 2022 - despite repeated emails still no reply - if they simply said it was out of warranty and they could no longer help - fair enough - but to ignore emails is just rude and bad business Still no response after dozens of emails Smells of burning and stops randomly

Very poor customer service

Very poor customer service I ordered a set of dumbbells cost 89 99 which got lost en route to the courier It took 35 emails and a month for the company to refund me There s no way to contact the company by phone I dealt with several customer service advisers who kept saying that they would not refund me until the item was returned to them despite me providing evidence that the parcel was lost so it was never going to arrive with me I eventually got my bank involved which may have prompted the company to issue the refund

Avoid

If I could put no star I would I bought a dripex exercise bike about 20 days ago and had nothing but problem I contacted their customer service which they responded by check this check that I m 65 year old and not an engineer I m still on e mails backwards and forward and they are avoiding to replace the bike avoid that company and spend your money somewhere where you can speak to a human who can resolve your issue

Faulty bike and promised refund not received

Upon receiving an exercise bike in October the bike developed a very loud squeaking sound Some fifteen emails later we were promised a full refund the wording of that email could be interpreted as the refund would be received IF we gave a five star review We did not think it right or fair to other buyers to give a five star review for a faulty product The refund was promised on 30 1 23 we have received nothing and Dripex have stopped replying to Emails therefore we now give this one star review We are now in the process of trying to get a refund through our bank DO NOT buy from this company

A waste of money

I bought an indoor exercise bike from Dripex via Amazon in January of 2021 By February it was getting noisier and noisier by the first week of March it had stopped working completely We have contacted Dripex many times and sent them a video they have been unhelpful and show little interest in addressing the issue Avoid Dripex products would be my advice spend your money elsewhere

i am disgusted in this company

i am disgusted in this company i ordered an item almost 4 months ago i have complained called and emailed every week since and no resolution the item arrived damaged and missing parts i was just send round in circles being asked to send the same pics over and over for nothing to happen in 4months do not order any of their products