Earthhero Reviews

Very Poor Company

Very Poor Company Cancelled the subscription and the company still charged me without any authorisation I would advise to AVOID this company as they are clearly corrupt

Worst customer service

Worst customer service I have ever encountered My package was misdelievered by the USPS My package was placed into a locked box at my mailbox but the key was not placed in my locked mailbox I did not recieve my order and Earthhero refused to replace it I will repurchase my products from other companies and never use Earthhero again

Beware This company repeatedly sells Out of Stock items

Twice this company sold me a duffel bag and after taking my money they wrote the next day to say the color I wanted was out of stock I did get the money refunded but EarthHero obviously kept ALL of my credit card information on its site Yesterday my daughter for whom I bought the duffel informed me that the color Green When I went to purchase the item the site had ALL my credit card info including the security code I thought that was strange that I wasn t prompted to fill it in Less than 24 hours after EarthHero charged my credit card I got an email saying that the item was Out of Stock and trying to cajole me to settle for an entirely different color I wonder if there were any green bags after all I know that I will be refunded but it irks me that they still have all my credit card information I have asked them to scrub it I would never buy anything from this company again

Poor quality product and customer care

No cushion at all in sole think of walking on a thin layer of suede and boiled wool Not my idea of quality or comfort in a slipper My fault was that i gave them a chance and wore them for about 20-30 minutes inside my home but got a small stain on the suede soles Since they don t stand behind their quality they emphasize that they cannot accept returns unless they are unused and in same condition as arrived I do understand trying to avoid someone sending back shoes wore for a year but i also understand good customer service and looking at a long term profit of satisfied customers vs a short term profit of get every buck you can despite the customer satisfaction Buyer beware you will not be valued

Unresponsive

I revived someone else s item I have had no response on getting my item or a refund or how to return the unordered item No one answers call or returns messages Horrible customer service

Never received my order

Never received my order I placed an order two weeks ago and still haven t received a tracking number I ve left messages on all their social media platforms emailed them and left a voicemail No response at all I WANT MY MONEY BACK This is a SCAM company who will take your money and not ship your items

A brush 20 dollars Yup

I ordered what I thought was a mascara brush with a tin of mascara I received just the brush Why put a photo of the mascara tin if you will only give me the brush Ridiculous

Great selection of eco-friendly products

Quick shipping friendly customer service and great product selection