Earthsafefinishes Reviews

Review for Earth Safe Finishes

Review for Earth Safe FinishesI m very disappointed with my recent experience with Earth Safe Finishes and specifically the unhelpful customer service provided by Nancy Burkhart I ordered eco-friendly finishes paid three times the U S dollar amount in my local Caribbean currency and arranged for delivery to my cousin s U S address to avoid high international shipping fees Unfortunately the order status and communication from Earth Safe have been problematic While I initially made an error with the delivery address I promptly notified Ms Burkhart of the correction within six hours of placing the order Despite this she did not update the address and now nearly two weeks later the shipment shows as awaiting delivery I attempted to track the package using the USPS link and tracking number Ms Burkhart provided but USPS has informed me that there is no record of this shipment or tracking number in their system indicating the package never actually entered USPS s possession Instead of addressing my concerns Ms Burkhart attributed the delay to Hurricane Helene Her communication has been condescending and dismissive with no apparent interest in resolving the issue or acknowledging the impact of this experience Despite her reputation as a seasoned professional in customer service this interaction left me feeling disregarded and deeply frustrated I chose Earth Safe Finishes because of the positive product reviews but after this experience I would caution international customers to be aware of potential issues with delivery and customer support