Easyspirit Reviews

Customer Service Agent Misrepresented Return Status

I ordered two pairs of shoes and after putting one on I realized that the quality was not what I expected I didn t even put on the 2nd shoe or the other pair I returned the shoes per instructions Three weeks later I have not received a refund When I contacted customer service they told me that the tracking information showed the shipment in transit However the tracking information indicated that a USPS agent handed the package to the merchant more than a week earlier I still do not have a refund Beware--do not order online In fact don t order Easy Spirit shoes

Not the quality I ve come to expect

I am extremely disappointed with my recent order I am a long time customer and Easy Spirit shoes in the past have been true to size comfortable and great quality This last order was not The Gabbie flats have a hard leather upper sole and on one shoe only a soft leather part over the toe area The inner part of the toe area has an unforgiving hard cardboard like leather support that painfully pinches the toes I don t know where I m going to get my next pair of shoes

I should have known better

I should have known better placed an order with this company online without reading reviews here Order placed on 12 30 2022 My credit card was charged on that date however today is 1 4 2023 and in tracking the package status reads 12 30 2022 label created I ve tried calling customer service several times on hold forever can t get through to a real person I m afraid the order will never arrive and they have my money NEVER AGAIN UPDATE Order delivered on 1 6 2023 and correct items were shipped Based on reviews here and the fact that I could not get through to customer service I will NOT order from this company again and will unsubscribe to their emails which are numerous

Poor Quality

Poor quality Got the wedges in September 1 5 months later the sole and the side are no longer intact Wear them only once a week I left a 1-star review on their website and my review is not even posted Their reviews on their websites are fake

Poor quality and customer service

I have been wearing this Easy Spirit shoe for years with good results The last two pairs I ordered were horrible After three months they look like this Whether it is poor quality in materials or workmanship it is unacceptable I have tried to deal with Easy Spirit about my dissatisfaction but they refuse to take responsibility because I bought them from Amazon not easyspirit com Please note This site will not allow me to post a picture but there is about a one inch tear in the leather

Order Canceled by Company

My comment is about the website I placed an order and got an email confirming my order A few days later I got another email saying only that I m getting a refund The email contained a link to an invalid URL I called and someone checked the order number but could not explain what happened I emailed them but I ve had no further communication from the company When I checked the shoes still appeared to be available on the website The whole thing seems really strange

Do NOT order from EasySpirit com unless

Do NOT order from EasySpirit com unless you want to be ripped off I ve been trying to get a refund after returning two pairs of shoes that are cheap knock-offs or a lot smaller that are now made in a different country after comparing them to the same style of shoe I already own bought last year from a different store Steer clear

Very poor way to do business and keep customers 1 pair of shoes

Received my order and 1 pair of shoes was the wrong size I ve always been very happy with Easy Spirit never had any problems with returns until now I would ve simply exchanged them for the right size that option was not available I was going to be charged for the return which was fine but I had to drive 80 miles round trip to find a location that would do it Basically making the return more trouble than it was worth I ll just donate them Will think long and hard before ordering again VERY disappointed Easy Spirit is no longer a great way to buy my shoes especially since they re all I wear

Don t waste your time

You get no stars because my experience was horrid Your company has the worst customer service ever No wonder you have horrible reviews Ordered a 9 1 2 wide for my daughter They fit me and I wear an 8 Unfortunately I ordered more shoes than came today and want that order canceled but cannot get through to your invisible customer service PLEASE CANCEL ANY OPEN ORDERS FROM MY EMAIL