J
James Moxon
Be very wary
Unfortunately another poor experience to add to my earlier review in July Now a third failed attempt to get my heat pump serviced This time an engineer Tom did arrive at the appointed time and date but he was unable to proceed with the service as he hadn t been given the appropriate information by the office regarding access issues to the pump I have no issues with Tom who was perfectly polite and ready to work if he could This was despite me specifically requesting that this information including photographs which I had sent in were provided in advance to the engineer before any visit I rang the office that day to complain about another wasted morning we were unable to attend a funeral as a result and had to leave a message as no person was available to speak to Six days later we have still had no contact from the company either to apologise or to try to reschedule our service As I said in my previous review this company is not to be trusted at least until they have proved that they can provide a reliable service of good quality Be very wary