Eco-services Reviews

Unfortunately another poor experience to add to my earlier review in July Now a third failed attempt to get my heat pump serviced This time an engineer Tom did arrive at the appointed time and date but he was unable to proceed with the service as he hadn t been given the appropriate information by the office regarding access issues to the pump I have no issues with Tom who was perfectly polite and ready to work if he could This was despite me specifically requesting that this information including photographs which I had sent in were provided in advance to the engineer before any visit I rang the office that day to complain about another wasted morning we were unable to attend a funeral as a result and had to leave a message as no person was available to speak to Six days later we have still had no contact from the company either to apologise or to try to reschedule our service As I said in my previous review this company is not to be trusted at least until they have proved that they can provide a reliable service of good quality Be very wary

This company inherited my service contract for my air source heat pump 9 months ago after the previous supplier ceased trading My service was already overdue I have since had two appointments made for service visits but on neither occasion has an engineer either visited or telephoned to explain why they weren t coming I rang today to ask for an explanation and was promised a call back which never came Please be very wary of this company until they have proved to you by their actions that they are offering a reliable service

It s greener living 2 0 and all the reviews on here are fake ash mate heat pumps are you getting enough out of them