Is it really acceptable for customers to be charged for car defects
I raised a complaint about a hire company who had charged me 100s in damages for their defective hire car A wheel arch trim had loosened by approx 5mm at one side For vehicle owners - the car manufacturer admits fault and offers repairs free of charge under warranty You d think that d be enough to conclude that it would be wrong to charge a customer for car defects Unfortunately not ECRCS sided with the car hire company because the defect supposedly presented itself during my hire completely ignoring that the damage in question was for a warranty issue In light of the evidence before us we are of the view that the charges have been correctly raised by Sixt and we are unable to uphold your complaint against them Waste of time and shameful precedent to set that car hire companies can do this and get away with it ECRCS should be standing up for what s right and protecting customers interests Instead they have supported practices that serve to rip off and unfairly treat consumers
Cosmin
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I had a disappointing experience with ECRCS Fails to Protect Consumers
I had a disappointing experience with ECRCS Despite providing clear evidence of deceptive practices by a rental company they sided with the company ignoring my valid concerns Their lack of support for consumers is alarming I can t recommend their service if you re looking for fairness and protection against unethical practices
Sander Boon
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No reaction at all
I made a complaint about Hertz worst Customer service ever Did not get any reaction even not when I contacted them about it Looks like a butcher judging his own flesh
Honest customer
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ECRCS cannot be impartial as the y are
ECRCS cannot be impartial as the y are financed by the car rental companies
A Roberts
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ECRCS successfully achieved a full refund for us for disputed damages
We contacted ECRCS after Europcar at Venice airport took 228 from us for damage not caused by us When we collected the car on our arrival at Venice Airport we took a lot of pictures of damage already existing When we returned the car the returns office wasn t open for starters it wasn t lunch time they were supposed to be open and the collection desk was too busy to deal with us So again we carefully went around the vehicle no extra damage caused Then over a few month period Europcar told us twice that the damage was caused by us and told us it would be 228 We disputed this and sent them all of our time dated photographic evidence They never replied but for an acknowledgment email Then 228 went out of our account after an email saying they were taking it Europcar are very non communicative We then looked online to see what we could do as we thought we d been dealing with this correctly We found ECRCS sent them all of the information and evidence and a few days later they had resolved our issue and Europcar accepted fault on there behalf I just think they ignore email and expect people not to bother chasing the money and we got the money back the following week So do try contest it if you re being robbed Nobody should have to pay more for their car hire if they do nothing wrong and car hire companies like Europcar are terrible for this If I caused damage I d always be happy to pay for it fixing but I imagine someone hasn t done their job correctly at Europcar and they ve tried to pull a fast one or they take the money off folk for car repairs and never actually repair the cars Thank you ECRCS for an efficient helpful service
mario kemoe
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I asked ECRCS to intervene and they
I asked ECRCS to intervene and they successfully did Very happy with the results
