Based on authentic user experiences
Ronnie Hill
6734 reviews
N/A
10 months ago
Jumped up amateurs
Jumped up amateurs would not deal with these clowns
Asz
6734 reviews
N/A
10 months ago
Avoid
Having moved into the house with a hole in the bath unaware we had to wait 3 months before we were able to use the main bathroom The contractors came and replaced the entire bathroom without our knowledge - they turned up we were not informed and assumed they would just replace the bath We filed for compensation for this lack of bathroom at Christmas were messed around and told they were in the process of sorting it every time we asked them between December and August when we moved out after moving out we were then told the landlord refused compensation Throughout the year reported several issues which were disregarded The state in which we moved into the house was unacceptable and we should have been told beforehand that we would have one shower We were not informed that the whole bathroom was being renovated and would leave us with one of windowless toilet very mouldy fly infested shower for such a long time bear in mind there was 6 of us this is against regulation We would not have signed the tenancy if this was the case After the new bathroom was finished glue was seeping up from the floor We reported the glue on the new floor and the leak in the bathroom several times This was not fixed and instead the plumber ripped the panel from the bottom of the shower and did not return to fix this again we followed up with this and it was not fixed Several times we had to chase the agency up about the mould issue in the bedrooms as it was affecting our health this took too long to be sorted out and was only done after we informed you we would escalate this with health services The tenant before us was charged 200 for a new mattress which was not bought in the ground level front bedroom when I contacted them about this I was ignored the mattress was water damaged from issues in the house the previous tenants had to deal with the mattress as a result was filthy I did not receive a new mattress despite taking the 200 from the previous tenant We have chased up the compensation several times and had to continue to do so after leaving as a result we withheld the last months rent we were then told the compensation would not be considered until the rent is paid is unacceptable as the compensation should have been sorted out when we sent the form in at Christmas We were within our rights to withhold rent due to the experiences we have had We were told that we were within our rights withhold rent via a phone call and once this was mentioned the agency insinuated we lied We were told the rent and the deposit were two separate things later on the agency changed their stance on this The return of the full deposit was used as an incentive for us to move out of the house earlier than the tenancy said So the fact we were later told that the deposit would not be returned until the rent is paid suggests that there is a reluctance to return the deposit because we did not move out earlier The experience we had was abysmal we were messed around throughout the tenancy and continued to be when we moved out We are not the only ones to have had such a poor experience with eightfold several others have also complained about the agency I would not recommend eightfold at all
theresa
6734 reviews
N/A
10 months ago
Avoid Especially if you are a student
Myself and 3 others rented a student property with this company Throughout the entire tenancy there were endless issues which were dealt which awfully A maintenance man employed by Eightfold entered the property 3x without permission whilst we were home and we were given no notice On one of these occasions i was actually home alone in the shower We also had an estate agent enter with no permission and started a viewing They opened my door whilst i was in and i had no idea who they were My mother eventually had to drive from Essex to Brighton to speak with the manager as our own complaints were not taken seriously Although we received apologies from the agency this was only after my mother threatened to involve police for their repeated trespassing In addition to this we were dealing with thick black mould that dripped down on us as we showered very hazardous as one suffered from allergies asthma Eventually they came and just painted over it Upon moving out we also had vast amounts of our deposit taken one of the reasons being that the garden was overgrown even though we left it in a better state than we found it in Not to mention when we moved in our freezer door had been left open and completely frosted over there was confetti on our carpet the surfaces were sticky etc Honestly just appalled at this company There are a few staff members that do show empathy but the others constantly disregard and ignore students whenever there is an issue Not to mention that a member of staff laughed at me on the phone when i complained about our deposit deductions saying that maybe we don t know what we are doing because we are students Unless your parents are able to back you up and support you with any problems do not use this agency I really hope that this agency pays attention to their negative feedback and makes a change because i would hate to see students fall for their empty promises and neglect
Consumer
6734 reviews
N/A
10 months ago
If I could put zero I would
If I could put zero I would Do not use when my daughter moved in no desk or chair needed to buy this and the doors to the wardrobe were hanging off reported but no one came for the doors so fixed them myself for her Had left desk when she moved out in August 2023 My Daughter moved out from 17 Old Shoreham Road Still waiting for the return of her deposit has phoned many times and given so many excuses even that the money will be going in but still not heard This is a theft and should not be allowed my daughter is not well and this is really not helping her it should not be this hard to get your deposit back
Mr A Brown
6734 reviews
N/A
10 months ago
Comment from the director Dan Lyons
Comment from the director Dan whilst trying to resolve a issue it s funny how mental health come into it when there is a problem What a horrible thing to say Should be ashamed of yourself
Cameron
6734 reviews
N/A
10 months ago
LANDLORDS AVOID
Eightfold will neglect the condition and care of your property and aren t afraid to throw your name under the bus when it is convenient for them As tenants the property we rented was received in an incredibly poor condition and then they proceeded to ignore our emails over the return of our deposit after we moved out When we called them up they were shockingly quick to place full blame onto our landlord rather than take accountability for their own negligence and lack of communication
Amy Northwood
6734 reviews
N/A
10 months ago
Nothing but hassle and rudeness
Nothing but hassle and rudeness Our tenancy ended over a month ago I have been promised the deposit money would be returned about 6 different times over 2 weeks and we still have not had it Staff have been overall generally unhelpful and rude despite it being a busy time as they say they ve known our tenancy end date since the beginning of the contract so there is really no excuse Would not recommend As a response to the reply from eightfold if they spent more time responding to the two emails from me they have ignored in the last 24 hours and less time responding to trustpilot reviews they may be able to solve my issues
Customer
6734 reviews
N/A
10 months ago
absolute scum
absolute scum soulless incompetent braindead idiottts im not wasting anymore energy explaining what happened you don t even want to know just read the other reviews don t send these scum fraud any penny I will be seeing these idiooots face to face soon after they blocked me emailing them ahahahah
Elliott Tudor
6734 reviews
N/A
10 months ago
Terrible at returning deposit
Rented a property with other students through Eightfold at Wild Park Close in Brighton Moved out 10th August 2023 End of Assured Shorthold Tenancy agreement and now on the 2nd January 2024 have still not received our deposit back We were forced to chase them through the deposit scheme TDS which should have been resolved early in November 2023 and now they have still not paid far far past the 10 day expected time Infuriating
Christine
6734 reviews
N/A
10 months ago
Not acceptable
My daughter rents from Eightfold In the week after moving in various maintenance people entered the house without prior notice which is not acceptable Last night and today they had no electricity no hot water They called Eightfold and when they eventually managed to speak to someone they were told it was not an emergency
