A
Angela Uduehi
UNSATISFACTORY CUSTOMER EXPERIENCE
I regularly buy products from Elizabeth Arden and therefore never thought I would have cause to write this review I recently purchased items on their 3 for 2 offer Due to the value of my order I qualify for a free 6 piece ceramide gift I received confirmation of my order which included my free gift as expected but then 3 days later I received another email informing me that this gift was no longer available and therefore would not be included in my order but reassuring me that I would not be charged for the item No substitute free gift was even suggested let alone offered for my consideration The email did advise me that I would be refunded for the item however this overlooks the obvious fact that I wasn t being charged for it in the first instance My order has yet to be delivered and I have requested that my order be cancelled completely and a full refund given - whether this will be acted upon as requested I ve yet to see This does not however detract from me feeling very let down and disappointed with Elizabeth Arden I feel that I have been sold goods under false pretences it s as if a free item has been used to tempt and secure a sale only to remove it once the sale is secured I appreciate that demand may be high for an offer especially if it s a free gift but surely the ordering system is sophisticated enough to stock take as orders are made I would also expect the company to also appreciate that from a customer experience point of view that this service is disappointing and mis-leading I would have given my customer experience a zero star rating if I could have