Eloquii Reviews

I can t get thru to customer service

I can t get thru to customer service about an order Worst company ever I tried email calling and asked for chat option Hold for long periods on time and hung up on twice when pressed option for text chat feature

Highly overpriced for the quality and

Highly overpriced for the quality and service you receive International return is a pain and they charge you for return shipment Designs are nice but definitely not worth the price tag

This is a horrible company

This is a horrible company Do not get involved with them Their clothes are nice but the company itself is underhanded -- they billed me for almost a year for a subscription plan that I did not know I was subscribing to and when I called to cancel it -- well it was just too bad for me that I paid them 85 month for almost a year - they still wanted me to pay for the two items i chose from the evaluation of the subscription plan that i did not know was a permanent plan - STAY AWAY FROM THEM

Bad customer service and scammy policies

I placed a pretty large order and they just didn t send 2 of my items I emailed customer service on the Friday my order was delivered and they got back to me on monday saying I need to call without providing a number to call What is the point of having an email address other than to waste peoples time Ofcourse they have very restrictive customer service hours so now I ve got to take time out of my work day and call and it takes me to an automated system that has me input my order number and starts spouting off everything I bought There is no option to speak to anyone so I just have to sit there repeatedly saying speak to a representative for like 5 minutes before it finally connects me to someone I repeat the order number and tell them I m missing two items and give her all the details and then sit on the phone for another 5 to 10 minutes while they get the details Then she just says we sent you a refund When I was like um so I m just not getting the clothes I ordered She said well the warehouse said they sent them so we can t resend them You can reorder them at full price since I bought these on sale if you want Additionally some of the clothes were like completely see through and not true to size so I had to return them and they make you pay an 11 fee unless you choose refund via store credit FYI I wouldn t order from here again and would suggest you also don t unless you like getting scammed

Poor business practices

I have shopped with Eloquii for about 10 years since Full Beauty has taken over the brand the return policy is horrible I purchased a jumpsuit that I payed express delivery for The jumpsuit arrived defective I repurchase the jumpsuit it come back defective and they are charging me to return the 2nd defective jumpsuit they have lost a good customer

Hinkey credit card charges

Ordered 11 26 Credit card charged 11 26 Got notification order was shipped 11 29 and 11 30 was charged 5 different times for amounts as partial orders My credit card company denied the charges rightly so Customer service says they charge the card as the order arrives to them Then they put that total back into the credit card and charge a second time as each item is shipped They tell me my items have shipped and that they credited the initial order to my card They say I owe them for the items shipped What I ve done business with Eloquii off and on over the years and never had any trouble That ends today I do not recommend shopping with them any more This looks and feels like a scam It may not be but I have lost all trust There will be more arguments if the packages don t arrive

Nightmare service

Nightmare serviceUpdate So Cuup Inc mailed me a letter 11 8 that was a bill for the amount of the order that was never delivered This is after I completed their bizarre affadavit that had to be snail mailed So believe the negative reviews For starters they are one of the only remaining companies that do not offer free returns unless you receive a store credit I like their bras but their service is a nightmare 1 order did not show up but showed delivered they sent me an affidavit to complete which is fine with me if it is over 200 you need to file a police report too lol But the only way to get it back is to snail mail this form

FullBeauty has RUINED Eloquii

I have been an Eloquii customer since 2011 when The Limited initially launched the plus size line I absolutely love Eloquii and the stylish fashion that is finally available for plus size which is still difficult to find in 2023 I was absolutely GUTTED when I learned this summer 2023 that Eloquii was purchased by FullBeauty brands FullBeauty brands scammed me out of money in the past through their SwimsuitsForAll website where I was charged some sort of monthly subscription fee of 16 or 19 for a full YEAR unbeknownst to me I finally realized it and complained enough that they refunded me the money Lo and behold the first time I order from Eloquii since their acquisition I get all kinds of crazy erroneous charges on my credit card When I tried to track down where the charges came from it was an absolute nightmare No one -- in the United States or Philippines -- could figure it out The US claimed it was the Philippines who made the charges and vice versa The Philippines got involved because that was the phone number attached to the charge on my credit card statement Mind you these are supposed offices that are all part of the same company so who cares who made the charges why can t you track it down and refund me Over the course of two weeks I talked to probably 10 people At one point someone called me from what was clearly a cell phone on their daily commute wind tunnel and I couldn t make out the name or the return number When I called the return number it ended in a line without a voicemail Anyway - I actually had to cancel my American Express card as a result of the charges and force Amex to go pursue this company for me Luckily because Amex has good customer service they refunded me the 250 appx dollars that were falsely charged to me and that ended the madness I really want to re-order something but I am gathering from these reviews that returns are not an option you buy it you keep it I also will likely opt for some sort of pre-paid debit card or some form of payment that will not give this company access to any of my information What a TERRIBLE shame FullBeauty should be ABSOLUTELY ashamed of themselves for taking advantage of customers -- especially customers who really desperately need these brands to fill a huge clothing and fashion gap in the market

I really used to love this company but

I really used to love this company but their new shipping changes are a COMPLETE HORROR STORY The customer service is also TERRIBLE and it never was They charge ridiculous pricing for delivery if other than standard This company has gone completely downhill I am still waiting 12 business days later for an order because it was not delivered and they have no idea if it ever will be The lady was more concerned about if I get the order that is stuck somewhere than about getting me a replacement out Horrible