Embarkplatform Reviews

I gave one star because you can t give

I gave one star because you can t give zero I have been trying to transfer an isa from embark to another provider This saga has been ongoing since early summer and is still unresolved Nice on the phone then nothing ever happens Spurious reasons for I activity and they don t take responsibility for anything I want to move the isa due to low growth and a very unclear fee system Getting details on that is all but impossible Wish I d never dealt with them and feel I have lost money Terrible company

Very uncooperative and bordering on

Very uncooperative and bordering on abrupt and aggressive responses to very reasonable questions regarding my pension fund The lack of transparency of the justification of the funds performance is a real concern Vanguard LifeStategy 80 Equity Fund are indicating the fund has lost -1 75 Jan 2022 to Jan 2023 whilst Advance by Embark the Platform I am investing in are saying the fund had lost over -10 in value Even considering the charges at -2 5 these percentages do not stack up In essence I ve lost over 10k in less than 12 months I will be approaching the Pensions Ombudsman regarding constructing a case together for this unjustification of disparity in the figures Embark I feel have just fobbed me off differing my query the financial advisor that recommended this platform Embark have informed me that all the information is on the Embark Platform my F A will be able to do an audit trail regarding the demise of my funds but I feel the transparency of these transactions clouded Please invest your money elsewhere

Am in the process of moving to pension

Am in the process of moving to pension bee have been on embark platform through hoyl independent advisers and wish we had never touched them in four years have not made any profit at all stay clear of both

Embark part of Lloyds Banking Group are

Embark part of Lloyds Banking Group are not a company anyone should be dealing with They are unprofessional in every way I have been trying to move my pension since July 2022 and they have held me back from doing this They are withholding funds and saying that the funds have been transferred when the funds have not They are refusing to honour my complaint I have no access to my pension at all now and I am left having to go to the ombudsman Please please do yourself a favour and make sure you do not use this company They are scammers

Avoid like the plague Im an existing customer who has had enough of their mistakes

Embark are really exceptionally poor in their ability to manage peoples pensions I am currently as client- I say currently as this last episode has caused me to look at an alternative platform provider and will be moving away from them I am due to receive my pension on the 11th June but Embark forgot to carry out a sale of shares to fund this months salary so I will not be paid on time- and wouldnt have been paid at all only for the fact that I questioned why no shares had been sold did it come to light- Embark should be paying me for managing my own pension as they are completely incompetent- I have basically paid them fees to actually not do anything

Long term embark victim

Long term victim here I ve finally given up with these people I have a SIPP based pension which is basically commercial property Any time I try and engage with them for repairs insurance etc they are a complete nightmare Stuff doesn t get paid they don t answer emails never the same contact and forget phoning them they are never available and don t pick up when you call them direct The fees are extortionate it s quite insulting when you look at their level of service and the made up fees they charge for utter ineptitude Steer clear of this bunch of cowboys it beggars belief that they are still allowed to operate

Tied up with Hornbuckle Mitchell

Tied up with Hornbuckle Mitchell Customers are treated with complete indifference The worst possible customer service Incompetent inefficient I have got out I think by the skin of my teeth

This firm lost all of my 44 000

This firm lost all of my 44 000 pension so beware how they get a high rating is beyond belief

My pension was with Embark

My pension was with Embark it s been moved to the Scottish widows platform I am trying to transfer it to another pension I have taken the information from the platform but when the other pension company contacted them they said they had no record of my pension even though I can see it on the SW platform and they have the policy number This could be sorted out by their customer services unfortunately I have emailed twice and spent 40 minutes waiting on the phone but no reply Will someone please sort this out